Manager- Customer Service

Job Description

Title: Manager- Customer Service

Company Name: MEDLOG Bangladesh Private Limited

Vacancy: --

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience:

• 5 to 7 years
• The applicants should have experience in the following business area(s): Freight forwarding

• Master of Business Administration (MBA)

• Minimum BBA graduate in Management Major from any reputed public/private university.

• An MBA will be added as an advantage.

• 5 to 7 years
• The applicants should have experience in the following business area(s): Freight forwarding

• General Skill: Must be fluent in English, Sound MS Office knowledge, Good with using various software, team player.

• Specialized experience: Minimum of 5-7 years of experience related to job.

Knowledge Required:

• Requires a comprehensive understanding of container terminal operations, especially vessel cargo logistics, hazardous cargo, break-bulk and special cargo handling requirements and equipment.

• Thoroughly familiar with the strict implementation of customer service

• Advanced computer skills with a sound understanding of modern terminal planning and control systems.

• Ability to work under pressure, anticipates potential problems and diagnoses, evaluate and resolve logistical problems as they happen to meet operational performance objectives and deadlines.

• Have effective customer service skills.

• Provide leadership and ensure cooperation and support from employees and contractors in all areas of terminal operations to achieve operational objectives of the business using a teamwork approach.

• Effective negotiation and conflict resolution skills combined with good counselling and listening skills.

• Well-developed English oral, written communications and report writing skills

• Previous experience of working in a multi-cultural environment is an advantage.

• Requires capability to anticipate problems by recognizing the key issues in problems and creating contingency plans and alternative solutions.

One of the leading Multinational Logistic Company invites applications from qualified candidates for the following posts. We are looking for a dynamic, diligent Customer Service Manager with sound Shipping knowledge.

Key Job Responsibilities

• Maintains interaction with Agents, Consignees, Shipping Companies, Government Agencies and other stakeholders in the Maritime Industry on customer services related activities

• Ensures management of internal customers for superior and excellent service delivery

• Authorizes all prepayment and Government Agencies holds.

• Work with the project team on customer experience projects to ensure successful roll out.

• Ensure successful implementation of any new process introduced by Management for Customer Service-related activities.

• Performs any other related activities, as designated by the Chief Commercial Officer

• Salary: Depends on experience and decided upon negotiation

• Others Benefits: as per Company Policy.

• Probation Period: as per Company Policy.