Call Center Executive

Job Description

Title: Call Center Executive

Company Name: Walton Hi-Tech Industries PLC.

Vacancy: 03

Age: 20 to 30 years

Job Location: Dhaka (Mirpur)

Salary: --

Experience:

• 1 to 3 years
• Freshers are also encouraged to apply.

• Bachelor degree in any discipline

• 1 to 3 years
• Freshers are also encouraged to apply.

• Age 20 to 30 years

• Willing to work in shifting and holidays
• Should have good knowledge of MS Office
• Must have good communication skills in Bangla and English
• Good interpersonal, analytical skills, problem-solving, leadership skill as well as organizational skills.
• Must have multiple tasking abilities
• The candidate will also be patient and cool-tempered to deal with customer
• Able and willing to work under pressure and meet challenges
• Self-motivated, hardworking, energetic and result oriented

• Attend inbound and outbound calls of customers

• Listen and understand the customers` complaints and provide suitable solutions to customers

• Receive customer complaints and forward the complaint to the concerned department

• Provide information over the phone to customers regarding products & services.

• Follow up after sales service-related emails and reply to the customers

• Provide excellent customer service and give precise information to the customer.

• Report day-to-day activities to the concerned authority.

• Mobile bill,Performance bonus,Profit share,Insurance
• Salary Review: Yearly
• Festival Bonus: 2