Banquet Operations Manager

Job Description

Title: Banquet Operations Manager

Company Name: Quality Hospitality Limited (Q-HOTEL Dhaka)

Vacancy: --

Age: 32 to 45 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 10 to 15 years
• The applicants should have experience in the following business area(s): Hotel, Resort

• Bachelor’s Degree or Diploma in Tourism & Hospitality Management, Food & Beverage Management or related field from a recognized university.

• 10 to 15 years
• The applicants should have experience in the following business area(s): Hotel, Resort

• Age 32 to 45 years

• Minimum 10–15 years of progressive experience in the hospitality industry.

• At least 5 years as Banquet Operations Manager / Banquet Manager in an upper-upscale or five-star hotel.

• Pre-opening experience in a five-star / upper-upscale hotel will be considered a strong advantage.

• Experience with international hotel brands in the Dhaka market will be an added advantage.

• Excellent command of MS Office (Word, Excel, PowerPoint).

• Strong knowledge of hotel software (Opera, Fidelio, POS systems).

• Excellent knowledge of Food & Beverage and Conference / Banqueting operations.

• Strong financial acumen and cost-control ability.

• Well-groomed, organized, focused and detail-oriented with pleasing personality.

• Excellent communication skills in English (written & verbal).

• Strong problem-solving, analytical and leadership skills.

• Ability to work in a fast-paced environment, mentor teams and remain available on call as per business demands.

• Excellent guest service and guest relation skills.

Job Context
Q Hotel Dhaka – a concern of Quality Hospitality Limited – is an upcoming Five-Star Hotel with Multi-Purpose Office Complex featuring two independent 20-storied towers (built-up area more than 35,000 sqm) located at Purbachal New Town, adjacent to the 300 Feet Express Way. The hotel will feature 152 well-appointed guestrooms & suites (including 2 Presidential Suites), 4 international standard restaurants & lounge, multi-purpose banquet & conference facilities, outdoor heated swimming pool, gymnasium, spa & wellness centre.

The hotel is currently in the pre-opening phase and is expected to commence full operation in Q4 2026. We are looking for a highly experienced, service-driven and result-oriented professional for the position of Banquet Operations Manager.

Job Responsibilities

• Overall planning, coordination and execution of all banquet, conference, meeting, wedding, corporate event, gala dinner, exhibition and social function operations to the highest five-star standards.

• Translate confirmed event contracts and banquet event orders (BEOs) into seamless operational delivery while ensuring service excellence, guest satisfaction and profitability.

• Lead and supervise the banquet team in set-up, service, breakdown and closing of all events with strict adherence to brand standards, hygiene and presentation.

• Coordinate closely with Sales & Events, Kitchen, Stewarding, Engineering, Housekeeping, Front Office, Security and Finance for flawless event execution.

• Ensure proper manpower planning, rostering, briefing, training and performance management of banquet service staff.

• Maintain strict control over food & beverage quality, service standards, labour productivity, equipment, inventory, linen and operating costs.

• Monitor and improve guest satisfaction scores related to banquet and event experiences.

• Handle VIP and high-profile events with exceptional attention to detail and personalised service.

• Assist in menu engineering, upselling and maximising banquet revenue opportunities.

• Ensure full compliance with food safety (HACCP), health, safety and statutory regulations.

• Prepare operational reports, analyse event performance and recommend continuous improvements.

• Perform any other duties assigned by the superior / General Manager as per business requirements.

• Gratuity
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

As Per Hotel Policy.