Assistant Manager-Customer Care

Job Description

Title: Assistant Manager-Customer Care

Company Name: United Hospital Limited.

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Masters degree in any discipline
∎ Training/Trade Course: Training on customer handling in service industry will be an advantage.

Experience Requirements:
∎ 4 to 5 year(s)
∎ The applicants should have experience in the following area(s): Experience in Customer Service management or hospital hospitality ind
∎ The applicants should have experience in the following business area(s): Hospital

Job Responsibilities:
∎ To ensure hassle-free customer service associated with the flow of service of corporate clients and other customers and also coordinated service by efficiently being accurately, available in timely manner as and when required.
∎ Deals patients complaints and provide solutions according to proper guideline of the organization escalate superiors issue to as necessary.
∎ Ensure presence at relevant point of customer services at proper time and schedule.
∎ Supervisory role play in almost every customer service point of the hospital when and where it is required in the outpatient area.
∎ Communicating all relevant information to Manager CRD and CCBD with relevant importance and urgency.
∎ In depth involvement in orientation and training of new staff in CRD and Appointment Desk.
∎ Act as point of liaison with other hospital departments into carry out patients’ service excellence.
∎ Prepare rosters of CRD staff with an un-biased impersonal view to maximize employee output in live with their personal strength points.

Additional Requirements:
∎ Excellent communication skills both Written and Spoken in Bangla and English.
∎ Ethical conflict handling ability with demonstrated diplomatic approach soft spoken ability.
∎ Sound computer literacy particularly in Microsoft office also internet browsing, email etc.
∎ Ability to work in corporate environment and pressure.

Salary: Negotiable

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 7 Aug 2021

Company Information:
∎ 8 Jul 2021
∎ United Hospital Limited.
∎ Address : Plot 15, Road 71, Gulshan, Dhaka 1212.
∎ Web : www.uhlbd.com

Category: HR/Org. Development

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