Assistant Chief Concierge / Chief Concierge

Job Description

Title: Assistant Chief Concierge / Chief Concierge

Company Name: Quality Hospitality Limited (Q-HOTEL Dhaka)

Vacancy: --

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience: --

Published: 2026-09-07

Application Deadline: 2026-09-30

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

Job Context
Q Hotel Dhaka – a concern of Quality Hospitality Limited – is an upcoming Five-Star Hotel with Multi-Purpose Office Complex featuring two independent 20-storied towers (built-up area more than 35,000 sqm) located at Purbachal New Town, adjacent to the 300 Feet Express Way. The hotel will feature 152 well-appointed guestrooms & suites (including 2 Presidential Suites), 4 international standard restaurants & lounge, multi-purpose banquet & conference facilities, outdoor heated swimming pool, gymnasium, spa & wellness centre.

The hotel is currently in the pre-opening phase and is expected to commence full operation in Q4 2026. We are looking for a highly experienced, guest-focused and service-oriented professional for the position of Assistant Chief Concierge / Chief Concierge.

Job Responsibilities

• Lead and manage the overall Concierge, Bell Desk and Guest Services operations of the hotel to deliver personalized, efficient and world-class service to all guests.

• Act as the primary point of contact for VIPs, repeat guests, corporate travelers, high-profile guests and families, ensuring every request is handled with exceptional care and attention to detail.

• Provide comprehensive information, recommendations and arrangements for restaurants, attractions, shopping, entertainment, transportation, cultural experiences, medical facilities, business services and local events.

• Oversee and ensure seamless handling of guest requests including airport transfers, limousine services, restaurant reservations, ticketing, tour arrangements, special surprises and any other personalized services.

• Supervise, train and mentor the Concierge, Bell Attendants and Doorman team to maintain the highest five-star service standards and brand image.

• Maintain strong relationships with external vendors, service providers and local partners to ensure reliable and quality guest services.

• Ensure the Lobby, Entrance and all guest contact areas under Concierge control always reflect the hotel’s luxury image and service excellence.

• Handle guest complaints and special requests professionally and turn them into positive experiences.

• Maintain accurate records of guest preferences, VIP profiles and service logs for personalized service delivery.

• Coordinate closely with Front Office, Housekeeping, F&B, Security and other departments for smooth guest journey.

• Assist in pre-opening set-up of Concierge operations, SOPs, vendor network and team training.

• Perform any other duties assigned by the Front Office Manager / General Manager as per business requirements.

• Gratuity
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

As per Hotel Policy.