Support Engineer
Job Description
Title: Support Engineer
Company Name: BRAC IT Services Limited
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Contractual
Educational Requirements:
∎ Bachelor /equivalent degree in any subject from any reputed university
Experience Requirements:
∎ 1 to 2 year(s)
∎ The applicants should have experience in the following area(s):
Call Center, IT Support Service
∎ The applicants should have experience in the following business area(s):
Software Company
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Receive emails and attend phone calls from BRAC employees and vendors for resolving query.
∎ Maintain JIRA software for tracking issues and regular follow-up.
∎ Attend weekly and monthly scrum meetings via skype or google meet.
∎ Share reports daily, weekly, and monthly basis.
∎ Provide remote desktop support to clients.
∎ Ensuring smooth, satisfactory, efficient, and effective end-user support.
∎ Proper communication with the peer group.
∎ Proper escalation of pending and critical items to reporting line manager.
Additional Requirements:
∎ Age 22 to 27 years
∎ Both males and females are allowed to apply
∎ Problem solving ability
∎ Inspiring in attitude
∎ Punctual in delivery
∎ Respectful in interpersonal relationship
∎ Ability to maintain service excellence
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill, Weekly 2 holidays, Profit share, Insurance, Over time allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 7 Jan 2023
Company Information:
∎ 26 Dec 2022
∎ BRAC IT Services Limited
∎ Address : House 115, Road 5, Block B, Niketon, Gulshan, Dhaka 1212, Bangladesh. E-mail: [email protected]
∎ Web : www.bracits.com
∎ Business : BRAC IT is a proud member of the eminent BRAC family and is one of the leading IT solution & service providers in Bangladesh specializing in providing a wide range of software solutions & end to end technology service management.
Category: IT/Telecommunication
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