IT Support Engineer

Job Description

Title: IT Support Engineer

Company Name: Dhaka Club Limited

Vacancy: 02

Age: 25 to 30 years

Job Location: Dhaka

Salary: Tk. 12500 - 25000 (Monthly)

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): IT Enabled Service, Club

• Bachelor’s degree in Computer Science & Engineering (CSE), Information Technology, Computer Science, or related discipline.

• 1 to 2 years
• The applicants should have experience in the following business area(s): IT Enabled Service, Club

• Age 25 to 30 years
• Only Male

• Strong knowledge of Windows Operating Systems.

• Good understanding of Active Directory, DNS, DHCP, and TCP/IP networking.

• Experience with Microsoft 365 and Outlook.

• Knowledge of computer hardware troubleshooting and maintenance.

• Experience with printers, scanners, biometric devices, CCTV, and networking equipment.

• Basic understanding of virtualization technologies and server administration.

• Familiarity with ERP software support is preferred.

• Knowledge of cybersecurity best practices.

• Strong analytical and troubleshooting skills.

• Good communication and interpersonal skills.

• Ability to work under pressure and provide support beyond regular office hours.

• Team-oriented with a positive attitude and commitment to service excellence.

• Provide first-level and second-level technical support to employees and management.

• Install, configure, and maintain desktop computers, laptops, printers, scanners, and other IT peripherals.

• Diagnose and resolve hardware, software, network, email, and operating system issues.

• Install, configure, and update Windows operating systems and application software.

• Manage user accounts, passwords, permissions, and access rights.

• Support Microsoft Office applications and common business software.

• Monitor LAN, Wi-Fi, internet connectivity, and network devices.

• Troubleshoot switches, routers, wireless access points, and structured cabling issues.

• Provide technical support for the Club's ERP software and coordinate with software vendors.

• Maintain CCTV, biometric attendance devices, IP telephony, and other IT-enabled systems.

• Perform regular system backup and recovery procedures.

• Monitor antivirus, endpoint security, and ensure compliance with IT security policies.

• Maintain IT asset inventory and documentation.

• Coordinate preventive maintenance of IT equipment.

• Provide IT support during Club events, meetings, elections, and special programs.

• Escalate complex technical issues to senior IT personnel or external vendors.

• Maintain service logs and prepare periodic IT support reports.

• Perform any other duties assigned by the Head of IT or Management.

• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

• As per company Policy.