Support Engineer
Job Description
Title: Support Engineer
Company Name: BRAC IT Services Limited
Vacancy: --
Age: Na
Job Location: Dhaka (GULSHAN 1)
Salary: Negotiable
Experience:
- 1 to 2 years
- The applicants should have experience in the following business area(s): Software Company, IT Enabled Service
- Freshers are also encouraged to apply.
Published: 2025-04-27
Application Deadline: 2025-04-30
Education:
- Bachelor/Honors
- Masters
Requirements:
- 1 to 2 years
- The applicants should have experience in the following business area(s): Software Company, IT Enabled Service
- Freshers are also encouraged to apply.
Skills Required:
Additional Requirements:
Strong interpersonal & influencing skills to drive & manage cross-functional teams and stakeholders.
Proficient in Microsoft Office applications (e.g. Word, Excel, PowerPoint, etc.)
Analytical ability and problem-solving skills with the ability to work under pressure.
Adequate understanding of the basic business models and financial terms.
Analytical ability in Accounts Reporting
Ability to Prepare business documentation.
Good understanding of SDLC, Application/Project Management Tools
Basic knowledge of ERP Operation (Microfinance, Finance, Fixed Asset, Budget, Procurement, Etender & HRMS Modules)
Good knowledge of client/end-user management
Outstanding communication and negotiation ability
Ability to meet deadlines
Responsibilities & Context:
- Provide technical support to international clients, ensuring timely and effective resolution of issues.
- Communicate clearly and effectively in conversational English to understand and address customer concerns.
- Troubleshoot technical issues related to APIs, HTTP requests/responses, and system integrations.
- Collaborate with cross-functional teams to diagnose and resolve technical problems.
- Negotiate and mediate conflict situations with customers to achieve positive outcomes.
- Maintain detailed documentation of issues, resolutions, and best practices.
- Continuously improve support processes and contribute to knowledge-sharing initiatives.
- Identifying complex issues that require further investigation and escalating them to the appropriate technical teams.
- Maintain JIRA software for tracking issues and regular follow-up.
- Attend weekly and monthly scrum meetings via Microsoft Teams, skype or Google Meet.
- Prepare and share reports on a daily, weekly, and monthly basis.
- Proper communication with the peer group.
- Proper escalation of pending and critical items to the reporting line manager.
Job Other Benifits:
Employment Status: Full Time
Job Work Place:
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: IT & Telecommunication
Interested By University
| University | Percentage (%) |
|---|---|
| Daffodil International University (DIU) | 7.67% |
| Dhaka International University | 3.61% |
| Jahangirnagar University | 3.27% |
| American International University Bangladesh (AIUB) | 3.16% |
| National University | 3.05% |
| East West University | 2.93% |
| Green University of Bangladesh | 2.93% |
| Northern University Bangladesh | 2.82% |
| Bangladesh University | 2.60% |
| BRAC University | 2.03% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 78.78% |
| 31-35 | 16.37% |
| 36-40 | 3.27% |
| 40+ | 1.58% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 19.98% |
| 20K-30K | 48.53% |
| 30K-40K | 20.54% |
| 40K-50K | 7.00% |
| 50K+ | 3.95% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 20.54% |
| 0.1 - 1 years | 12.98% |
| 1.1 - 3 years | 25.06% |
| 3.1 - 5 years | 17.27% |
| 5+ years | 24.15% |
