Jr. Support Engineer

Job Description

Title: Jr. Support Engineer

Company Name: BRAC IT Services Limited

Vacancy: 1

Age: At least 28 years

Job Location: Dhaka (Mohakhali)

Salary: Negotiable

Experience:

• At least 5 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service

Published: 2025-12-22

Application Deadline: 2025-12-27

Education:

• Bachelor of Science (BSc)

Requirements:

• At least 5 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service

Skills Required: Configuration of Software and Hardware,Hardware & Networking,Hardware installation,IT Support Service,Outlook Mail Configuration,Printers and Scanners Configuration,Software Installation,Technical Support IT,Troubleshoot hardware and software.

Additional Requirements:

• Age At least 28 years

• Analytical ability and problem-solving skills with the ability to work under pressure.

• Good knowledge of client/end-user management

• Outstanding communication skill

• Ability to meet deadlines

Responsibilities & Context:

• Provide technical support to internal users via phone, email, and in-person to troubleshoot and resolve hardware, software, and network-related issues.

• Provide IT support for desktops and laptops & also required to troubleshoot all IT Equipment & Solving Problems (Printer, Scanner, Desktop PC, Laptops, Phones, Tabs & system used).

• Perform routine maintenance on hardware and software to ensure systems are running smoothly.

• Diagnose and resolve issues related to networking, operating systems, applications, and hardware.

• Collaborate with the IT team to improve systems and ensure IT policies and procedures are followed.

• Manage IT assets, including inventory and license management.

• Set up and configure email, shared drives, and internal applications.

• Ensure data backups are regularly performed and assist in restoring data in case of system failures.

• Complete the task assigned by the Line manager from the Brac end.

• Provide IT support to the VIP & End users at the BRAC Head office.

• Video conference setup for zoom conference and meeting support.

Job Other Benifits:

Employment Status: Contractual

Job Work Place: Work at office

Company Information:

Gender: Male and Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: IT & Telecommunication