Job Description
Title: Support Engineer
Company Name: BRAC IT Services Limited
Vacancy: 8
Job Location: Dhaka (Niketan)
Employment Status: Full-time, Contractual
Educational Requirements:
∎ Bachelor of Science (BSc)
Experience Requirements:
∎ Na
∎ The applicants should have experience in the following area(s):
Customer care service, End User Management, JIRA, Microsoft Office Applications
∎ The applicants should have experience in the following business area(s):
Software Company
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Receive emails and attend phone calls from BRAC employees and vendors for resolving query.
∎ Maintain JIRA software for tracking issues and regular follow-up.
∎ Attend weekly and monthly scrum meetings via skype or google meet.
∎ Share reports daily, weekly, and monthly basis.
∎ Provide remote desktop support to clients.
∎ Ensuring smooth, satisfactory, efficient, and effective end-user support.
∎ Proper communication with the peer group.
∎ Proper escalation of pending and critical items to reporting line manager.
Additional Requirements:
∎ Age 22 to 35 years
∎ Both males and females are allowed to apply
∎ Bachelors or Masters in CSE, EEE, ECE. ETE from any reputed Govt. or Private University.
∎ Experience in Customer Care Service will add advantage.
∎ Minimum 1 year of experience in related field is preferred.
∎ Freshers are encouraged to apply.
∎ Must have Outstanding communication and Negotiation Ability.
∎ Team player
∎ Quick learner and open to learning new technologies.
∎ The ability to analyze business needs.
∎ Good knowledge of client/end user management.
∎ Ability to meet deadlines.
∎ Strong interpersonal & influencing skills to drive & manage cross-functional teams and stakeholders.
∎ Proficient in Microsoft Office applications (e.g. Word, Excel, PowerPoint, etc.)
∎ Analytical ability and problem-solving skills with ability to work under pressure.
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill, Weekly 2 holidays, Insurance, Over time allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 9 Dec 2023
Company Information:
∎ 23 Nov 2023
∎ BRAC IT Services Limited
∎ Address : House 115, Road 5, Block B, Niketon, Gulshan, Dhaka 1212, Bangladesh. E-mail: [email protected]
∎ Business : BRAC IT is a proud member of the eminent BRAC family and is one of the leading IT solution & service providers in Bangladesh specializing in providing a wide range of software solutions & end to end technology service management.
Category: IT/Telecommunication
: Kindly thoroughly check the job description and apply only if the requirements align with you.
