Support Engineer

Job Description

Title: Support Engineer

Company Name: BRAC IT Services Limited

Vacancy: 05

Job Location: Dhaka

Employment Status: Contractual

Educational Requirements:
∎ Bachelor /equivalent degree in any subject from any reputed university

Experience Requirements:
∎ 1 to 2 year(s)
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Responsible to receive Service request via Phone Call, email and others.
∎ Responsible to provide L1 Inhouse/other application support to end users.
∎ Follow up pending task and accordingly update the progress to end user.
∎ Escalating L2, L3 and L4 issues for resolutions and perform regular follow-up on the issue.
∎ Manage customer relationship and effectively communicate to get their satisfaction
∎ Attend support related training sessions to improve technical skill.

Additional Requirements:
∎ Problem solving ability
∎ Inspiring in attitude
∎ Punctual in delivery
∎ Respectful in interpersonal relationship
∎ Ability to maintain service excellence

Salary: Negotiable

Compensation & Other Benefits:
∎ T/A, Mobile bill, Performance bonus, Weekly 2 holidays
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Application Deadline: February 22, 2020

Company Information:
∎ BRAC IT Services Limited
∎ Address : House 115, Road 5, Block B, Niketon, Gulshan, Dhaka 1212, Bangladesh. E-mail: [email protected]
∎ Web : www.bracits.com
∎ Business : BRAC IT Services Limited, biTS in short is a proud member of the eminent BRAC family and one of the leading IT solution & service providers in Bangladesh specializing in providing wide range of software solution & managed technology services. BRAC IT Services Ltd. (biTS) is an IT Solution and Services company and jointly owned by BRAC and BRAC Bank.

Category: IT/Telecommunication