Sr. Officer/Executive- Service
Job Description
Title: Sr. Officer/Executive- Service
Company Name: Panna Group
Vacancy: 03
Age: 28 to 40 years
Job Location: Anywhere in Bangladesh
Salary: Negotiable
Experience:
- 4 to 7 years
- The applicants should have experience in the following business area(s): Battery, Storage cell
Published: 2025-08-20
Application Deadline: 2025-09-19
Education:
B.Sc/M.Sc degree in Electrical & Electronic Engineering.
Requirements:
- 4 to 7 years
- The applicants should have experience in the following business area(s): Battery, Storage cell
Skills Required: Battery Servicing,Customer Service,Customer Support/ Client Service
Additional Requirements:
- Age 28 to 40 years
Experience in EV & Automotive Battery, Industrial (2 volt), BTS, IPS installation, pre and after sales service, trouble find out and solution, direct customer and dealers/ product's service management etc.
They should be well mannered, pleasant, professional and good problem solvers as well, Should be self-directed.
Customer Complaint Management, Lead time Monitoring, Customer Feedback System data analysis with action plan for improvement.
Responsibilities & Context:
Technical team management as a Branch service in charge.
Ensuring customer service & satisfaction.
Making software BSR, ISR, Good/Reject Bty Challan, Replace Challan, IF Challan, and maintain all claim & Service battery stock report.
Brief/discuss the benefit of regular battery testing, our product quality, service quality, replacement policy among customer & dealers.
Installation, Testing & repairing of automotive, Electrical vehicle, solar, industrial 2Volt battery & IPS.
Caring & support to all office attend customers.
Scrap battery collection & installation to corporate client.
Planning daily, weekly, monthly, service schedule, service campaign.
Phone call attend to sales team, service team, dealers, retailers and customers.
Maintain IPS and IPS battery regular service as per IPS service contract.
After the IPS repair, challan /Bill making & send it to all the service centers and customers through courier.
Replace challan, good battery challan, return battery challan making & I.F battery challan insure delivery.
Special case report (Out of Policy, Upper Price, and Software Correction Issues) placed to proper channel.
Requisition send for Electrolyte, DM water & receiving from factory Activities report submit. Etc.
Ensuring proper uses and maintenance all testing tools & Equipment's.
Tracking of technicians with regular monitoring for service reports
Any others tasks assigned by management.
Job Other Benifits:
- Mobile bill,Provident fund
- Festival Bonus: 2
Others as per company policy.
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| European University of Bangladesh | 5.84% |
| National University | 4.55% |
| Dhaka International University | 3.90% |
| Northern University Bangladesh | 3.25% |
| 3.25% | |
| City University | 2.60% |
| Atish Dipankar University of Science and Technology | 1.95% |
| American International University Bangladesh (AIUB) | 1.95% |
| Bangladesh University of Business and Technology | 1.95% |
| Stamford University Bangladesh | 1.95% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 53.90% |
| 31-35 | 33.12% |
| 36-40 | 9.74% |
| 40+ | 1.95% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 6.49% |
| 20K-30K | 29.22% |
| 30K-40K | 34.42% |
| 40K-50K | 18.18% |
| 50K+ | 11.69% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 5.19% |
| 0.1 - 1 years | 2.60% |
| 1.1 - 3 years | 7.79% |
| 3.1 - 5 years | 24.68% |
| 5+ years | 59.74% |
