Sr. Manager - Service & After-Sales Operations

Job Description

Title: Sr. Manager - Service & After-Sales Operations

Company Name: PNL Holdings Limited

Vacancy: 02

Age: 35 to 45 years

Job Location: Chattogram, Dhaka

Salary: Negotiable

Experience:

• At least 10 years
• The applicants should have experience in the following business area(s): Industrial Machineries (Generator, Diesel Engine etc.)

• Bachelor in Engineering (BEngg) in Mechanical Engineering
• Bachelor in Engineering (BEngg) in Electrical & Electronic Engineering
• Diploma in Mechanical
• Diploma in Electrical

• At least 10 years
• The applicants should have experience in the following business area(s): Industrial Machineries (Generator, Diesel Engine etc.)

• Age 35 to 45 years

candidates with extensive hands-on experience in pump service and strong practical expertise will be considered.

• Minimum 10 years of practical experience in after-sales service of pumps and/or generators.
• At least 3–5 years in a managerial or leadership role.
• Experience in trading, distribution, or OEM-authorized service environment preferred.
• Exposure to corporate, industrial, government, or infrastructure projects is highly desirable.
• Willingness to travel across Bangladesh as required.
• Strong report writing and documentation skills.

Technical Skills

• Strong hands-on knowledge of industrial pumps (water, sewage, booster, fire, centrifugal, submersible) and diesel/gas generators.
• Expertise in installation, commissioning, fault diagnosis, and root-cause analysis.
• Good understanding of electrical, mechanical, and control systems.
• Ability to read and interpret technical drawings, manuals, and specifications.

Managerial & Leadership Skills

•  Proven experience in leading large service teams.
• Strong planning, coordination, and decision-making ability.
• Excellent communication and customer-handling skills.

Service Operations Management

• Lead and manage all after-sales service operations for pumps and generators nationwide.
• Plan, organize, and monitor installation, commissioning, troubleshooting, repair, and maintenance activities.
• Ensure compliance with OEM service standards, safety norms, and contractual obligations.
• Analyze service data to reduce repeat failures and improve customer satisfaction.
• Develop and implement service SOPs and service policies.

Team Leadership & Development

• Lead, mentor, and evaluate service engineers, technicians, and service coordinators.
• Plan manpower deployment, training, and skill development programs.
• Ensure high productivity, technical competency, and discipline within the service team.

Customer Support & Relationship Management

• Act as the escalation point for major technical issues and key corporate/government clients.
• Ensure timely resolution of service complaints and warranty claims.
• Support Sales and Business Development teams with technical inputs, site surveys, and pre-sales support when required.

Warranty, Spares & Inventory Control

• Oversee warranty administration in coordination with OEMs and principals.
• Plan and control spares inventory, tools, and service equipment.
• Ensure availability of critical spares to minimize downtime and service delays.

• Mobile bill,T/A,Provident fund
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

· Attractive salary package commensurate with experience and industry standards.

· Long-term career growth opportunity in a reputed business group.

· Other benefits as per company policy.