Sr. Executive/ Executive - Customer Service
Job Description
Title: Sr. Executive/ Executive - Customer Service
Company Name: Zubion Development Solutions Limited ( ZDSL)
Vacancy: --
Age: Na
Job Location: Dhaka (Dhanmondi 27)
Salary: Negotiable
Experience:
- At least 1 years
- The applicants should have experience in the following business area(s): Real Estate, Developer
Published: 2024-07-18
Application Deadline: 2024-08-14
Education:
- Bachelor of Science (BSc) in Civil Engineering
Requirements:
- At least 1 years
- The applicants should have experience in the following business area(s): Real Estate, Developer
Skills Required: Basic Computer literacy
Additional Requirements:
Responsibilities & Context:
- Finishing material selection according to deed of agreements
- Check the Material specifications according to the Deed of Agreement
- Civil maintenance work follow-up on daily basis with Engineers
- Budgeting and cost analysis for modification work.
- Analyze issues and coordinate with other departments to resolve the same
- Client's details collection
- Responding to customers queries as and when required
- Communication with all stakeholders in order to ensure smooth construction of the space
- Handover the apartment maintaining proper documentations
- Send monthly project report of ongoing projects.
- Communicate with and follow-up customers and other relevant stakeholders via email, through phone calls & in person.
- Note & track customer queries.
- Prepare Approval / Internal notes and documents as per management’s instruction.
- Provide all necessary support to the supervisor.
- Survey and Arrange gifts for any Client events.
- Proper Documentation (Prepare, Organize and keep records for future).
- Plan & Execution of Customer Loyalty Program (Birthday, Marriage anniversary, Eid Re-union, Handover ceremony).
- Report day to day activities to Head of the Department(HOD).
Job Other Benifits:
- T/A,Mobile bill,Tour allowance
- Lunch Facilities: Full Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
Other admissible benefits as applicable.
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| European University of Bangladesh | 6.60% |
| World University of Bangladesh | 5.55% |
| Stamford University Bangladesh | 4.80% |
| Daffodil International University (DIU) | 3.45% |
| Ahsanullah University of Science and Technology (AUST) | 3.00% |
| International University of Business Agriculture and Technology | 2.85% |
| Sonargaon University | 2.70% |
| Presidency University | 2.55% |
| National University | 2.40% |
| University of Asia Pacific | 2.25% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 71.51% |
| 31-35 | 23.24% |
| 36-40 | 3.00% |
| 40+ | 2.10% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 21.74% |
| 20K-30K | 44.98% |
| 30K-40K | 20.24% |
| 40K-50K | 7.20% |
| 50K+ | 5.85% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 12.14% |
| 0.1 - 1 years | 10.49% |
| 1.1 - 3 years | 23.99% |
| 3.1 - 5 years | 21.59% |
| 5+ years | 31.78% |
