Sr. Executive/ Executive - Customer Service

Job Description

Title: Sr. Executive/ Executive - Customer Service

Company Name: Zubion Development Solutions Limited ( ZDSL)

Vacancy: --

Age: Na

Job Location: Dhaka (Dhanmondi 27)

Salary: Negotiable

Experience:

• At least 1 years
• The applicants should have experience in the following business area(s): Real Estate, Developer

• Bachelor of Science (BSc) in Civil Engineering

• At least 1 years
• The applicants should have experience in the following business area(s): Real Estate, Developer

• Finishing material selection according to deed of agreements
• Check the Material specifications according to the Deed of Agreement
• Civil maintenance work follow-up on daily basis with Engineers
• Budgeting and cost analysis for modification work.
• Analyze issues and coordinate with other departments to resolve the same
• Client's details collection
• Responding to customers queries as and when required
• Communication with all stakeholders in order to ensure smooth construction of the space
• Handover the apartment maintaining proper documentations
• Send monthly project report of ongoing projects.
• Communicate with and follow-up customers and other relevant stakeholders via email, through phone calls & in person.
• Note & track customer queries.
• Prepare Approval / Internal notes and documents as per management’s instruction.
• Provide all necessary support to the supervisor.
• Survey and Arrange gifts for any Client events.
• Proper Documentation (Prepare, Organize and keep records for future).
• Plan & Execution of Customer Loyalty Program (Birthday, Marriage anniversary, Eid Re-union, Handover ceremony).
• Report day to day activities to Head of the Department(HOD).

• T/A,Mobile bill,Tour allowance
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

Other admissible benefits as applicable.