Service Engineer

Job Description

Title: Service Engineer

Company Name: Gazi International(Pumps/Home Appliance)

Vacancy: --

Age: 20 to 30 years

Job Location: Chattogram

Salary: Negotiable

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Manufacturing (Light Engineering and Heavy Industry), Group of Companies
• Freshers are also encouraged to apply.

• Bachelor of Science (BSc)

• At least 1 year
• The applicants should have experience in the following business area(s): Manufacturing (Light Engineering and Heavy Industry), Group of Companies
• Freshers are also encouraged to apply.

• Age 20 to 30 years
• Only Male

1. Service Center Maintenance & Monitoring

• Oversee the daily upkeep and functionality of the service center, ensuring all equipment and facilities are in optimal working condition.

• Monitor service workflows to ensure timely and quality delivery of all repairs and maintenance activities.

2. Technician Supervision & Reporting

• Supervise all service technicians, observe their performance, and compile detailed reports on service quality, productivity, and compliance with standard operating procedures.

• Provide feedback and training to improve technical skills and customer interaction.

3. Inventory & Logistics Management

• Manage the Pump-Motor Receive & Delivery Register and Return & Replace Pump-Motor Register to track all incoming and outgoing units.

• Oversee Courier Receive & Delivery processes, ensuring accurate documentation and timely dispatch.

• Maintain Maintenance Stock Register, Spear Pumps & Motors Register, and Service Center Register for complete inventory transparency.

4. Supply Chain Management

• Handle the supply chain for all home appliance service-related equipment, including pumps, motors, gas stoves, weighing scales, geysers, and other appliances.

• Coordinate with workshops for pump-motor component work to ensure availability of spare parts and timely repairs.

5. Customer Relationship Management (CRM)

• Utilize the CRM system to track customer interactions, service history, and feedback.

• Communicate effectively with visiting customers and handle service inquiries over the phone professionally.

6. Financial & Administrative Reporting

• Prepare and present Monthly Income Reports and Monthly Stock Reports for management review.

• Maintain accurate Cash and MR Registers, and verify all Monthly TA/DA Bills for staff.

• Compile Re-winding Reports and Daily Complain Reports to track service trends and issues.

7. Attendance & Compliance

• Maintain the Attendance Register for all service center staff.

• Ensure compliance with company policies, safety standards, and service protocols.

8. Emergency & Field Services

• Coordinate Emergency Service requests and deploy technicians as needed.

• Conduct Site Visits and Dealer Point Visits to ensure service quality and client satisfaction at external locations.

• Mobile bill,Performance bonus
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

• Annual Leave Encashment