Senior Executive / Executive - Customer Service

Job Description

Title: Senior Executive / Executive - Customer Service

Company Name: Zubion Development Solutions Limited ( ZDSL)

Vacancy: 2

Age: 22 to 30 years

Job Location: Dhaka (Uttara Sector 15)

Salary: Negotiable

Experience:

• 4 to 8 years
• The applicants should have experience in the following business area(s): Engineering Firms, Real Estate, Interior Design, Developer

• B. Sc in Civil Engineering / BBA.    

• Working experience in real estate customer service.

• 4 to 8 years
• The applicants should have experience in the following business area(s): Engineering Firms, Real Estate, Interior Design, Developer

• Age 22 to 30 years

• Maintain and regularly update detailed information of clients and landowners

• Respond to customer queries politely and professionally

• Follow up on civil maintenance work with project engineers on a daily basis

• Provide timely updates on work progress to clients and landowners

• Communicate regularly with customers, address their concerns, and coordinate with relevant departments to resolve issues

• Collaborate with Land Acquisition, Legal, and Architecture departments to ensure smooth execution of land agreements

• Prepare, organize, and maintain proper documentation and records of clients and landowners for future reference

• Have sound knowledge of architectural layouts, working layouts, electrical layouts, and related drawings

• Plan and execute Customer Loyalty Programs (e.g., birthday/anniversary wishes and gifts, handover ceremonies)

• Visit projects with clients and landowners, record their queries, observations, and requirements

• Ensure material specifications are in line with the Deed of Agreement

• Prepare budgets and cost analyses for modification works and obtain client approval

• Analyze issues and coordinate with relevant departments for resolution

• Oversee the apartment handover process with complete documentation

• Prepare monthly progress reports for ongoing projects

• Communicate and follow up with customers and stakeholders via email, phone, and in-person meetings

• Draft approval notes, internal memos, and documents as per management instructions

• Report daily activities to the Head of Department (HOD)

• T/A,

• Mobile allowance,

• Gratuity

• Lunch Facilities: Full Subsidize

• Festival Bonus: 2

• Yearly Increment

• Ramadan Bonus

• Performance Bonus two times in a Year