Senior Executive (Customer Service)

Job Description

Title: Senior Executive (Customer Service)

Company Name: Experience Accessories Company Ltd. (A Concern of Experience Group)

Vacancy: 02

Age: Na

Job Location: Dhaka (Savar EPZ)

Salary: Negotiable

Experience: --

Published: 2026-01-17

Application Deadline: 2026-02-16

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

• Check the ready goods status with production.

• Check the doc status.

• Arrange the vehicle as per location Vehicle capabilities /capacity, space consumption.

• Destination (distance to the drop-off location Depot locations (distance to and from inventory sites).

• Met all customer call guidelines including service levels, handling time and productivity.

• Solved unresolved customer issues.

• Managing & experience of several customers Buildup a good relationship with potential Customers Working with Operation team to maintain customer’s urgency Build a good rapport for sales, Customer service team leader Keep management update about balance FG & WIP status and issued PI and received L/C.

• Met all customer call guidelines including service levels, handling time and productivity.