Renewals and Partnership Manager

Job Description

Title: Renewals and Partnership Manager

Company Name: Tradeshi Limited

Vacancy: 1

Age: 28 to 35 years

Job Location: Dhaka (DOHS Banani)

Salary: Tk. 50000 (Monthly)

Experience:

• At least 5 years
• The applicants should have experience in the following business area(s): E-commerce

• Bachelor of Business Administration (BBA) in Marketing
• Bachelor of Business Administration (BBA) in Finance & Banking
• Bachelor of Business Administration (BBA) in Accounting
• Master of Business Administration (MBA)

• At least 5 years
• The applicants should have experience in the following business area(s): E-commerce

• Age 28 to 35 years

• At least 5 years of experience in customer retention, sales, or account management, with a minimum of 2 years in a leadership role.

• Proven experience in managing key accounts and leading by example.

• Strong understanding of e-commerce platforms, ideally with experience in Alibaba.com or similar platforms.

• Proven experience in managing financial operations, including payment processing and reconciliation.

• Excellent communication and interpersonal skills, with the ability to build strong relationships with internal teams, external partners, and key accounts.

• Strong analytical skills, with the ability to interpret data and make informed decisions.

• Ability to work in a fast-paced environment and manage multiple priorities.

1. Team Leadership & Management:       

• Lead and manage the Renewals core team, ensuring they meet or exceed KPIs related to customer renewal rates, customer contact, and revenue.· 

• Identify and address gaps in internal training and product knowledge within the team.·        

• Develop and implement strategies for up-selling, cross-selling, upgrading, and renewing customers.·        

• Foster a customer-centric culture within the team, ensuring that every customer interaction adds value.

2. Key Account Management:

• Personally manage a portfolio of key accounts to demonstrate best practices in customer retention and account management.

• Build and maintain strong relationships with these key accounts, ensuring their needs are met and they receive exceptional service.

• Utilize insights from managing key accounts to guide the team and refine strategies for broader customer success.

3. Customer Relationship Management:

• Oversee the management of existing exporters who are paid subscribers of Alibaba GGS products.

• Ensure the team provides comprehensive platform training and support to maximize customer satisfaction and product usage.

• Regularly assess customer needs and feedback, ensuring the team is proactive in addressing any issues or opportunities for improvement.

4. Financial Operations:

• Act as the primary point of contact for all finance-related matters with Alibaba HQ.

• Manage payment processing, commission calculation, and reconciliation with Alibaba HQ.

• Troubleshoot and resolve any finance-related issues between Tradeshi and Alibaba HQ in a timely manner.

• Forecasting sales revenue and annual budget for own team

5. Collaboration with New Sales Team:

• Coordinate with the New Sales Team to ensure smooth transitions from sales to renewals, particularly focusing on securing 1st-year renewals.

• Work closely with the New Sales Team to identify and leverage opportunities for customer referrals.

• Share insights and feedback with the New Sales Team to continuously improve the sales-to-renewals pipeline

6. Communication & Reporting:

• Maintain regular communication with Alibaba HQ, ensuring all processes related to finance and customer management are aligned.

• Prepare and present regular reports on team performance, customer satisfaction, key account management, and financial reconciliation to senior management.

• Stay informed of all upcoming products and features from Alibaba.com and communicate relevant updates to the team and customers.

7. Continuous Improvement:

• Stay updated on the latest trends and best practices in customer retention, account management, and product management.

• Proactively identify opportunities for process improvement within the Renewals team and in managing key accounts.

• Collaborate with other teams, including New Sales and Data, Content, and IT, to ensure a seamless customer experience across the board.

• Competitive basic salary, performance-based incentives, mobile and travel allowance & lunch·

• Health and wellness benefits.·

• Opportunities for professional development and career advancement.

• Collaborative and dynamic work environment.