Apartment Manager / Building Manager (Ready building)

Job Description

Title: Apartment Manager / Building Manager (Ready building)

Company Name: Talent Sharpner (ST)

Vacancy: --

Age: Na

Job Location: Dhaka (Banani, Basundhara RA, Gulshan, Tejgaon)

Salary: Tk. 25000 - 30000 (Monthly)

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): Real Estate, Supply Chain

• Bachelor/Honors

• At least 3 years
• The applicants should have experience in the following business area(s): Real Estate, Supply Chain

Qualification

• Familiarity with relevant laws, regulations, and building codes.

• Exceptional project management and negotiation abilities.

• Strong communication and customer service skills.

• Proficient in critical thinking and problem-solving.

Main Responsibility

Serve as the primary point of contact for customers, ensuring smooth day-to-day property operations in accordance with SPML SOPs and checklists. Deliver exceptional customer service with a "Concierge Mindset." Oversee property cleanliness, security, and the proper maintenance of all electromechanical equipment. Manage and hold accountable the deployed loss prevention and housekeeping teams. Coordinate with vendors and the SPML head office to ensure timely bill payments and collections.

List of Major Responsibilities

Community Building (Relationship with Allottees & Team)

·         Maintain strong relationships with allottees through regular interactions, personalized support, and addressing their concerns promptly

·         Conduct daily team meetings to ensure clear communication, task coordination, and efficient workflow.

·         Implement comprehensive safety training programs for FM personnel, including first aid, fire safety, and earthquake evacuation drills to ensure expected level of performance.

Ensure Uninterrupted EM service.

·         Professionally address and resolve customer complaints and concerns in a timely manner.

·         Maintain accurate records of customer interactions and transactions. rate records of customer interactions and transactions

·         Provide tailored solutions based on customer needs and requirements.

·         Oversee and coordinate regular building maintenance and repair activities.

·         Manage and supervise cleaning and security staff and their activities.

·         Develop and implement emergency protocols and procedures.

·         Prepare and monitor maintenance budgets effectively.

·         Conduct regular building inspections and prepare detailed reports.

·         Ensure facilities comply with relevant policies, regulations, and building codes.

·         Respond promptly to tenant inquiries, resolving issues efficiently.

·         Monitor, review, and update work progress on a daily, weekly, and monthly basis, providing regular updates to the line manager

·         Respond swiftly and appropriately to emergencies or urgent matters.

·         Collaborate with team members and departments to ensure customer satisfaction.

Record Keeping

·         Maintain all property documents, including completed checklists, letters, utility bill copies, and meeting minutes, in the project file.

·         Ensure departmental reports are submitted to the Head of Department (HOD) following the standard process.

Other Assignments

·         Proactively pursuing self-development initiatives.

·         Completing assignments delegated by management as needed.

·         Conducting regular follow-ups on communications with existing clients for various purposes.

·         Participating in management or special meetings as required.

Continuous Professional Development

·         Exhibit the 1+7 habits in all aspects of working area (proof required).

·         Exhibit "Good to Great" out all the members of the department.

·         Value addition