Assistant Manager - Operations (Soft Facilities Management)

Job Description

Title: Assistant Manager - Operations (Soft Facilities Management)

Company Name: AK Traders Limited

Vacancy: 1

Age: At most 45 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 5 years

• Bachelor/Honors

• At least 5 years

• Age At most 45 years
• Only Male

• Soft Facilities Management, operations management, or service-based project management is highly preferred.

• Prior experience in managing cleaning, housekeeping, security, or integrated FM services is highly preferred.     

• Proven experience in managing multiple sites and large workforces.

• Oversee day-to-day operations of multiple soft FM projects across various client sites.
• Ensure consistent delivery of high-quality services in cleaning, housekeeping, security, and other soft FM services.
• Act as the primary liaison between AKTL Head Office and project sites.
• Monitor service performance through regular site inspections, audits, and client feedback.
• Ensure contractual compliance, SOP adherence, and safety standards at all sites.
• Lead, guide, and discipline site supervisors and operational staff.
• Ensure employee welfare, attendance, productivity, and discipline are maintained.
• Handle client communications, resolve complaints, and ensure high levels of client satisfaction.
• Support manpower planning, deployment, and performance evaluation.
• Coordinate with HR and Admin regarding recruitment, training, payroll inputs, and disciplinary actions.
• Prepare and submit regular operational reports to senior management.
• Assist in project mobilization, handovers, and service improvements.

• T/A,Mobile bill,Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2