Operation Manager

Job Description

Title: Operation Manager

Company Name: Uncle Bobo''s

Vacancy: 2

Age: 25 to 60 years

Job Location: Dhaka, Dhaka (Banani, Dhanmondi, Uttara)

Salary: Tk. 35000 - 45000 (Monthly)

Experience:

• 3 to 7 years
• The applicants should have experience in the following business area(s): Trading or Export/Import, Hotel, Restaurant, Resort, Coffee Shop, Supply Chain, Chain shop

• Bachelor of Business Administration (BBA)

Certification in Food Safety & Hygiene (HACCP, ISO 22000, or equivalent) is preferred.Training in Restaurant Operations, Hospitality Management, or QSR Management will be an advantage.Knowledge of POS systems, inventory management, and restaurant reporting.Proficiency in Microsoft Office (Excel, Word, PowerPoint) and Google Workspace.Strong leadership, coaching, and team development skills.Excellent communication, problem-solving, and decision-making abilities.Experience in budgeting, cost control, and P&L management is preferred.Ability to analyze sales, labor cost, food cost, and operational KPIs.Knowledge of Bangladesh Labor Law, food safety regulations, and workplace compliance will be an added advantage.Ability to work under pressure, manage multiple branches, and travel between locations when required.Valid driving license will be considered an added advantage (if frequent branch visits are required).

• 3 to 7 years
• The applicants should have experience in the following business area(s): Trading or Export/Import, Hotel, Restaurant, Resort, Coffee Shop, Supply Chain, Chain shop

• Age 25 to 60 years
• Only Male

Multi-Branch Restaurant Operations ManagementTeam

Leadership & Staff Development

Operations Planning & Execution

Food Quality & Service Excellence

SOP Development & Compliance

Food Safety & Hygiene Standards

Inventory & Stock Management

Food Cost & Labor Cost Control

Budgeting & P&L Management

Sales Performance & KPI Analysis

Customer Experience & Complaint Resolution

Restaurant Audits & Operational Compliance

Workforce Planning & SchedulingRecruitment

Training & Performance Management

Cash Handling & POS Operations

Procurement & Vendor Management

Waste Reduction & Cost Optimization

Business Process Improvement

Problem Solving & Decision Making

Communication & Stakeholder Management

Conflict Resolution & Employee Relations

Time Management & Organizational Skills

Microsoft Excel, Word & PowerPointReport Preparation & Data AnalysisAbility to Work Under Pressure New Branch Opening & Operational Setup

We are looking for a highly motivated and experienced Operations Manager to oversee the day-to-day operations of our restaurant outlets in Dhaka ( Dhanmondi ,Banani, Uttara, Bashundhara) . The ideal candidate will ensure smooth branch operations, maintain food quality and service standards, lead and develop teams, achieve sales and profitability targets, and drive operational excellence across all locations.

The Operations Manager will work closely with the management team to improve customer experience, maximize efficiency, control costs, and support the company's growth.

Job Responsibilities

• Oversee the daily operations of all restaurant branches to ensure smooth business activities.

• Monitor Branch sales, profitability, food cost, labor cost, and operational expenses.

• Ensure compliance with company SOPs, food safety, hygiene, and quality standards.

• Lead, supervise, coach, and evaluate Branch Managers and restaurant teams.

• Develop staff through training, performance reviews, and continuous coaching.

• Prepare staff schedules and ensure adequate manpower planning.

• Conduct regular branch inspections and operational audits.

• Ensure excellent customer service and resolve customer complaints professionally.

• Analyze daily, weekly, and monthly sales reports and recommend improvement strategies.

• Monitor inventory levels and minimize food waste and stock losses.

• Coordinate with procurement and suppliers to ensure uninterrupted supply of products.

• Ensure proper cash handling, POS operations, and financial compliance.

• Monitor Foodpanda, delivery platforms, and takeaway operations to maintain service quality.

• Plan and execute promotional campaigns with the marketing team.

• Maintain equipment, facilities, and preventive maintenance schedules.

• Ensure compliance with labor laws, company policies, and health & safety regulations.

• Investigate operational issues and implement effective corrective actions.

• Identify opportunities to improve operational efficiency and reduce costs.

• Support new branch openings, staff recruitment, and onboarding.

• Prepare operational reports and present business performance to senior management.

• Perform any additional responsibilities assigned by management.

• T/A,Medical allowance,Mobile bill,Performance bonus
• Festival Bonus: 2

1. Competitive salary

2. Mobile allowance

3. Festival bonuses

4. Annual salary review

5. Career growth opportunities

6. Paid leave