Operation Manager

Job Description

Title: Operation Manager

Company Name: Uncle Bobo''s

Vacancy: 2

Age: 25 to 60 years

Job Location: Dhaka (Banani, Dhanmondi, Uttara)

Salary: Tk. 35000 - 45000 (Monthly)

Experience:

• 3 to 7 years
• The applicants should have experience in the following business area(s): Trading or Export/Import, Hotel, Restaurant, Group of Companies, Resort, Supply Chain

• Bachelor/Honors

• 3 to 7 years
• The applicants should have experience in the following business area(s): Trading or Export/Import, Hotel, Restaurant, Group of Companies, Resort, Supply Chain

• Age 25 to 60 years
• Only Male

3–7 years of experience in restaurant, café, QSR, or hospitality operations.Experience managing multiple outlets will be preferred.Strong leadership and team management skills.Excellent communication and problem-solving abilities.Proficiency in Microsoft Excel and reporting.Experience with POS systems and inventory management.Ability to work under pressure and make quick operational decisions.trong analytical and organizational skills.Excellent people management and conflict resolution abilities.Customer-focused mindset.Willingness to travel between branches.Flexible to work weekends, holidays, and extended hours when required

Job Context

We are looking for a highly motivated and experienced Operations Manager to oversee the day-to-day operations of our restaurant outlets. The ideal candidate will ensure smooth branch operations, maintain food quality and service standards, lead and develop teams, achieve sales and profitability targets, and drive operational excellence across all locations.

The Operations Manager will work closely with the management team to improve customer experience, maximize efficiency, control costs, and support the company's growth.

Job Responsibilities

• Oversee the daily operations of all restaurant branches to ensure smooth business activities.

• Monitor branch sales, profitability, food cost, labor cost, and operational expenses.

• Ensure compliance with company SOPs, food safety, hygiene, and quality standards.

• Lead, supervise, coach, and evaluate Branch Managers and restaurant teams.

• Develop staff through training, performance reviews, and continuous coaching.

• Prepare staff schedules and ensure adequate manpower planning.

• Conduct regular branch inspections and operational audits.

• Ensure excellent customer service and resolve customer complaints professionally.

• Analyze daily, weekly, and monthly sales reports and recommend improvement strategies.

• Monitor inventory levels and minimize food waste and stock losses.

• Coordinate with procurement and suppliers to ensure uninterrupted supply of products.

• Ensure proper cash handling, POS operations, and financial compliance.

• Monitor Foodpanda, delivery platforms, and takeaway operations to maintain service quality.

• Plan and execute promotional campaigns with the marketing team.

• Maintain equipment, facilities, and preventive maintenance schedules.

• Ensure compliance with labor laws, company policies, and health & safety regulations.

• Investigate operational issues and implement effective corrective actions.

• Identify opportunities to improve operational efficiency and reduce costs.

• Support new branch openings, staff recruitment, and onboarding.

• Prepare operational reports and present business performance to senior management.

• Perform any additional responsibilities assigned by management.

• T/A,Medical allowance,Mobile bill
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2