Head of Operations

Job Description

Title: Head of Operations

Company Name: AK Traders Limited

Vacancy: 01

Age: Na

Job Location: Dhaka

Salary: Tk. 50000 (Monthly)

Experience: --

Published: 2026-07-29

Application Deadline: 2026-08-28

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

Operational Leadership

• Lead and oversee all operational activities across multiple client sites nationwide.

• Develop and implement operational strategies aligned with company objectives.

• Ensure consistent implementation of company SOPs and service standards.

• Establish operational KPIs and monitor performance across all contracts.

Drive operational excellence and continuous process improvement initiatives.

Client Relationship Management

• Maintain strong relationships with key clients.

• Conduct regular operational review meetings with clients.

• Ensure contractual obligations and service level agreements (SLAs) are consistently achieved.

• Resolve high-level client concerns and implement preventive actions.

Support contract renewals through excellent service delivery.

Financial & Resource Management

• Manage operational budgets and control service delivery costs.

• Monitor labour productivity, overtime and resource utilization.

• Improve operational efficiency while maintaining service quality.

• Review manpower deployment and optimize workforce allocation.

Ensure effective utilization of equipment, materials and operational assets.

People Leadership

• Lead Operations Managers, Project Managers, Supervisors and operational teams.

• Develop leadership capability across operational departments.

• Establish performance objectives and conduct periodic performance reviews.

• Identify training and development needs.

Foster a culture of accountability, professionalism and teamwork.

Quality, Safety & Compliance

• Ensure full compliance with company SOPs, client requirements and statutory regulations.

• Maintain compliance with ISO management systems and quality standards.

• Conduct operational audits and implement corrective and preventive actions.

• Ensure workplace health, safety and environmental compliance.

Monitor incident reporting and operational risk management.

Project Mobilization & Business Support

• Lead the mobilization and transition of new contracts.

• Participate in operational planning during tender preparation.

• Conduct site assessments and resource planning for new projects.

Support business development by providing operational inputs for proposals and presentations.

Reporting & Performance Management

Prepare and present regular reports to senior management covering:

• Operational KPI Dashboard

• Client Satisfaction

• Contract Performance

• Budget vs Actual Performance

• Workforce Productivity

• Quality Audit Findings

• Health & Safety Performance

• Operational Risks

• Improvement Initiatives

• Festival Bonus: 2

• Competitive salary package

• Mobile allowance

• Fully subsidized lunch

• Two festival bonuses

• Annual performance-based salary review

• Professional development opportunities

• Career progression within a growing organization