Telephone Operator

Job Description

Title: Telephone Operator

Company Name: Bangladesh Development Group/ Magura Group

Vacancy: 1

Age: At most 30 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 2 to 5 years
• The applicants should have experience in the following business area(s): Real Estate, Group of Companies, Sweater Industry

• HSC
• Bachelor/Honors

• 2 to 5 years
• The applicants should have experience in the following business area(s): Real Estate, Group of Companies, Sweater Industry

• Age At most 30 years
• Only Male

• Minimum 2 years experience in a telephone operator role
• PABX experience preferred
• Ability to work under pressure.
• Good interpersonal skills.
• Must maintain punctuality, grooming, and discipline as per company standards.
• Excellent verbal communication skills.
• Pleasant voice tone and professional telephone etiquette.
• Ability to multitask and manage calls efficiently.
• Basic computer skills (MS Office, email communication).
• Strong listening and message-recording ability.
• Customer service oriented mindset.

Job Summary:

The Telephone Operator is responsible for handling incoming and outgoing calls professionally, maintaining communication logs, guiding callers to appropriate personnel/departments, and providing courteous support to employees and visitors. The role ensures smooth communication within the organization and delivers excellent customer service.

Duties & Responsibilities:

• Receive all incoming calls promptly and connect to appropriate departments/officers.
• Make outgoing calls on behalf of management when required.
• Maintain a polite and professional tone during all interactions.
• Record messages accurately and ensure timely delivery to concerned officials.
• Provide information to callers regarding office location, contact details, and services.
• Maintain telephone call logs, message records, and call tracking register.
• Update and maintain internal telephone directory.
• Report malfunctioning telephone lines or PABX issues to IT/Support team.
• Assist the Admin/Front Desk team in daily administrative activities.
• Handle routine inquiries and direct them to the relevant authority.
• Support internal communication for meetings, appointments, and emergencies.
• Ensure confidentiality and professionalism when handling sensitive information.
• Follow organizational communication protocols strictly.

• T/A,Insurance,Gratuity,Provident fund,Tour allowance,Mobile bill
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

As per company policy