Operational Manager
Job Description
Title: Operational Manager
Company Name: Merkel Ltd
Vacancy: 1
Age: At least 25 years
Job Location: Chattogram (Chakbazar Chittagong)
Salary: Tk. 20000 - 25000 (Monthly)
Experience:
- At least 2 years
- The applicants should have experience in the following business area(s): Hotel, Restaurant, Amusement Park, Bakery (Cake, Biscuit, Bread)
Published: 2025-12-01
Application Deadline: 2025-12-11
Education:
- Bachelor/Honors
Requirements:
- At least 2 years
- The applicants should have experience in the following business area(s): Hotel, Restaurant, Amusement Park, Bakery (Cake, Biscuit, Bread)
Skills Required: Customer Relations,Customer Service,Daily Report,Digital Marketing (Social Media Marketing),egaming industry,Events Planning,Gaming,Gaming Industry,Operation & Maintenance,Sales & Marketing
Additional Requirements:
- Age At least 25 years
Responsibilities & Context:
The Operations Manager will oversee the complete management of Boardroom, ensuring smooth daily operations, maintaining service quality, supervising staff, increasing revenue, and creating an enjoyable environment for customers.
The ideal candidate should be responsible, disciplined, and capable of handling customer relations, staff performance, events, and social media with strong initiative.
About Boardroom
Boardroom is a premium gaming & lounge experience offering PS5 gaming, pool & snooker, board games, karaoke, movies, and events. We pride ourselves on excellent service, high standards, and a vibrant environment for our customers to chill, compete, and have fun.
We are looking for a reliable, motivated, and service-oriented Operations Manager who can take charge of daily operations and elevate the Boardroom experience.
Key Responsibilities:
Daily Operations & Maintenance
- Ensure Boardroom is clean, organized, and fully functional throughout the day.
- Check all equipment (PS5 consoles, controllers, pool tables, karaoke system, ACs, projectors) and ensure timely repair/maintenance.
- Monitor inventory of snacks, drinks, cleaning supplies, and gaming accessories.
- Oversee opening and closing procedures and maintain checklists.
Staff Management & Service Quality
- Supervise staff and ensure excellent customer service at all times.
- Conduct staff training on behavior, hygiene, up-selling, and customer handling.
- Create staff rosters, manage attendance, and maintain discipline.
- Solve internal conflicts professionally and maintain a healthy work environment.
Revenue Growth & Up-Selling
- Actively promote up-selling of memberships, packages, snacks, and additional services.
- Plan and implement strategies to increase daily revenue and customer footfall.
- Introduce weekday promotions, events, and special packages.
- Track and analyze daily income reports to identify areas of improvement.
Event Planning & Execution
- Organize and manage events such as PS5 tournaments, competitions, birthday bookings, and themed nights.
- Coordinate logistics, schedule, prize distribution, and overall management.
- Work with influencers or partners to increase engagement and visibility.
Social Media & Marketing Support
- Create and post content (photos/videos/reels) for Facebook, Instagram, TikTok.
- Respond quickly to customer messages and inquiries.
- Promote offers, events, and seasonal campaigns to increase reach.
Customer Handling & Problem Resolution
- Ensure quick and professional handling of customer complaints.
- Maintain a friendly yet firm attitude in enforcing rules.
- Provide solutions and ensure customer satisfaction without compromising policies.
Reporting & Administrative Tasks
- Prepare daily sales reports, petty cash summaries, and inventory logs.
- Maintain proper documentation and communication with the owner.
- Assist in vendor management, purchasing, and small owner-assigned tasks.
Job Other Benifits:
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Gen Mgt/Admin
