Project Officer, Complain Feedback Mechanism (CFM), Site Management Support (SMS), HCMP
Job Description
Title: Project Officer, Complain Feedback Mechanism (CFM), Site Management Support (SMS), HCMP
Company Name: BRAC
Vacancy: --
Location: Cox's Bazar (Teknaf, Ukhia)
Minimum Salary: Negotiable
Experience:
∎ At least 1 year
∎ The applicants should have experience in the following business area(s):NGO, Development Agency
Published: 6 Nov 2024
Education:
∎ Bachelor's in Psychology, Development Studies, Law and English or any discipline from reputed university
Requirements:
Additional Requirements:
∎ Work in a team and flexible
∎ Problem solver and Critical Thinking
∎ Able to communicate issues
∎ Knowledgeable of Rohingya context
∎ Adhere to BRAC core values.
∎ Ability to establish and maintain good working relationships with stakeholders in a sensitive environment
∎ Effective communication and presentation skills
∎ Have computer skills with all Microsoft Office programs (MS Word, Power Point, and Excel)
∎ Excellent influencing, negotiating and communication skills in Bangla and English
∎ Knowledge of local dialect (language) is preferable
∎ Excellent organization, and coordination skills
∎ Basic communication skills with donor for providing update for day-to-day work in Bangla and English.
∎ Demonstrated ability to think technically, prioritize and meet deadlines in a complex and challenging environment; must be culturally sensitive
∎ Ability to operate in a complex organization, across functions and work on own initiative and collaboratively as part of diverse teams
∎ Knowledge skills and abilities required:
∎ Work in a team and flexible
∎ Problem solver and Critical Thinking
∎ Able to communicate issues
∎ Knowledgeable of Rohingya context
∎ Adhere to BRAC core values.
∎ Skills:
∎ Ability to establish and maintain good working relationships with stakeholders in a sensitive environment
∎ Effective communication and presentation skills
∎ Have computer skills with all Microsoft Office programs (MS Word, Power Point, and Excel)
∎ Excellent influencing, negotiating and communication skills in Bangla and English
∎ Knowledge of local dialect (language) is preferable
∎ Excellent organization, and coordination skills
∎ Basic communication skills with donor for providing update for day-to-day work in Bangla and English.
∎ Competencies:
∎ Demonstrated ability to think technically, prioritize and meet deadlines in a complex and challenging environment; must be culturally sensitive
∎ Ability to operate in a complex organization, across functions and work on own initiative and collaboratively as part of diverse teams
Responsibilities & Context:
∎ Establishing effective coordination mechanisms with sectors to get feedback from the general population of the Refugees
∎ Responsible to ensure that the mechanism is popularize to the general population of the Rohingya Refugee
∎ Record keeping of community’s complaints both hard copy and soft copy (using specific tools/guidelines.)
∎ Regularly maintaining CFRM Log and troubleshooting the CFRM database and perform database management commands to clean, analyze and generate information from the recorded data of CFRM
∎ Prepare presentations and reports on progress and achievements of CFRM activities to share with relevant stakeholders and donors
∎ Refer recorded complaints to the specific sector following the standard guidelines and procedures and follow up of complaints resolve and tracking the status
∎ To work closely with the community and able to mobilize communities
∎ To compile, report and feedback to respective partners on the incidents, complaints filed against their services
∎ Ensure equal access to participate in all camp activities for all groups
∎ Involve members of the camp population as volunteers in specific tasks/projects that are designed and planned in consultation with the refugee community
∎ Facilitate and coordinate a participatory approach among all stakeholders
∎ Promote and coordinate to ensure effective feed-back and complaints mechanism
∎ Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so
∎ Conduct Thematic Group meeting and taking meeting minutes
∎ Ensure the safety of Programme Participants, people who come into contact with the organisation and team members from any harm, abuse, neglect, harassment and exploitation including sexual exploitation and abuse (SEA) to achieve the programme's goals of safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment
∎ Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action
∎ Follow the safeguarding reporting procedure in case any reportable incident takes place and encourage others to do so
∎ The position will be responsible in the CFM Hub, and any means or tools of complaint, feedback and response established in the camp. He/she will ensure a participatory approach in camp management activities. Ensure refugees are aware and well informed on SMS activities and are contributing and giving feedback. Ensure refugees understand any referral mechanisms and know the various service providers in the camp. Act as the link between SMS, partners, and communities at the camp level.
∎ Major Responsibilities:
∎ Establishing effective coordination mechanisms with sectors to get feedback from the general population of the Refugees
∎ Responsible to ensure that the mechanism is popularize to the general population of the Rohingya Refugee
∎ Record keeping of community’s complaints both hard copy and soft copy (using specific tools/guidelines.)
∎ Regularly maintaining CFRM Log and troubleshooting the CFRM database and perform database management commands to clean, analyze and generate information from the recorded data of CFRM
∎ Prepare presentations and reports on progress and achievements of CFRM activities to share with relevant stakeholders and donors
∎ Refer recorded complaints to the specific sector following the standard guidelines and procedures and follow up of complaints resolve and tracking the status
∎ To work closely with the community and able to mobilize communities
∎ To compile, report and feedback to respective partners on the incidents, complaints filed against their services
∎ Ensure equal access to participate in all camp activities for all groups
∎ Involve members of the camp population as volunteers in specific tasks/projects that are designed and planned in consultation with the refugee community
∎ Facilitate and coordinate a participatory approach among all stakeholders
∎ Promote and coordinate to ensure effective feed-back and complaints mechanism
∎ Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so
∎ Conduct Thematic Group meeting and taking meeting minutes
∎ Safety and Safeguarding:
∎ Ensure the safety of Programme Participants, people who come into contact with the organisation and team members from any harm, abuse, neglect, harassment and exploitation including sexual exploitation and abuse (SEA) to achieve the programme's goals of safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment
∎ Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action
∎ Follow the safeguarding reporting procedure in case any reportable incident takes place and encourage others to do so
Skills & Expertise:
Compensation & Other Benefits:
∎ Mobile bill, Medical allowance, Weekly 2 holidays
∎ Festival Bonus: 2
∎ Health & Life Insurance
∎ Health & Wellness Facility
∎ Paternity/ Maternity leave and
∎ Others as per Organisation policy
∎ Health & Life Insurance
∎ Health & Wellness Facility
∎ Paternity/ Maternity leave and
∎ Others as per Organisation policy
Workplace:
∎ Work at office
Employment Status: Contractual
Job Location: Cox's Bazar (Teknaf, Ukhia)
Read Before Apply:
BRAC believes that everyone we work with including our staff, programme participants, partners, and the communities have the right to be protected from all forms of harm, abuse, neglect, harassment, and exploitation including sexual exploitation and abuse (SEA). We uphold human dignity and inclusion for all, regardless of age, race, religion, gender, disability, ethnic origin, or socio-economic condition. As an equal-opportunity employer, we actively encourage applications from gender-diverse individuals and people with disabilities.
Selected candidates will have to go through a rigorous reference and background checking process which may include police verification.
Company Information:
∎ BRAC
∎ BRAC 75 Mohakhali, Dhaka-1212, Bangladesh
∎ brac is an international development organisation founded in Bangladesh that partners with over 100 million people living with inequality and poverty globally to create sustainable opportunities to realise potential.
Working at brac is not like any other job. It is a platform where you can bring about real change for people who need it the most. We are not just dreaming of a better world, we are building it. Join us to find the way.
Address::
∎ BRAC 75 Mohakhali, Dhaka-1212, Bangladesh
∎ brac is an international development organisation founded in Bangladesh that partners with over 100 million people living with inequality and poverty globally to create sustainable opportunities to realise potential.Working at brac is not like any other job. It is a platform where you can bring about real change for people who need it the most. We are not just dreaming of a better world, we are building it. Join us to find the way.
Application Deadline: 10 Nov 2024
Category: NGO/Development
