Project Manager (Operations)
Job Description
Title: Project Manager (Operations)
Company Name: ASL BPO
Vacancy: 1
Job Location: Dhaka (Uttara)
Employment Status: Full-time
Educational Requirements:
∎ Master of Business Management (MBM), Master of Business Administration (MBA)
∎ Masters in Business Administration or Masters in Business Management from any well-reputed university such as NSU, BRAC, or any other.
∎ PMP certification will be highly preferred
∎ Preferred Professional Certification: PMP Certification
Experience Requirements:
∎ At least 4 year(s)
∎ The applicants should have experience in the following area(s):
Administrative Management, Project Management
∎ The applicants should have experience in the following business area(s):
Call Center, IT Enabled Service
Job Context:
∎ ASL BPO is a BPO / Outsourcing Firm that provides outsourcing solutions to international businesses and global brands abroad. We do this through a collaborative and consultative approach, rethinking business processes and ensuring our clients get the outsourcing solutions they need. We`re an ambitious team of professionals looking to disrupt our industry by delivering seamless customer experiences for our clients, backed-up with exceptional results.
∎ As a Project Manager, you will have the opportunity to manage and handle one of our inbound customer care projects for one of our Hungarian clients consisting of 50+ team members. You will be planning, overseeing, and leading the team as well as communicating with the client to ensure the success of the project.
Job Responsibilities:
∎ This will be 12 PM Noon to 9 PM 6 days a week job
∎ Supervise and Manage an Inbound customer care project with 50+ team members for a Hungarian client
∎ Ensure the team is working 100% efficiently and is reaching client-required SLA & QA rating
∎ Ensure the team has 95% attendance as required by the client.
∎ Communicate with clients and resolve all their needs
∎ Keep track of work efficiency metrics for all team members to find out the best performers, as well as those who are lagging
∎ Create and plan steps to ensure improvement of those employees who cannot reach client-required SLA & QA rating
∎ Create and plan steps to ensure new recruits for the projects are brought up to speed to meet client-required SLA & QA ratings.
∎ Resolve any employee-related issues of the project.
Additional Requirements:
∎ Age at least 35 years
∎ Only males are allowed to apply
∎ Skills Required: Good communication skills, Active listening, Compassionate, Proactive, Committed, Flexible, Accountability, Solution-oriented, Detail-oriented, Action-oriented
∎ Proven working experience in handling projects and teams
∎ Must be willing to work long term with our company
∎ Fluent in English speaking is a MUST
Salary: Negotiable
Compensation & Other Benefits:
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 22 Oct 2022
Company Information:
∎ 22 Sep 2022
∎ ASL BPO
∎ Address : 6th Floor, House 6, Road 3/F, Sector 9, Uttara, Dhaka
∎ Web : www.aslpreservationsolutions.com
∎ Business : ASL is a startup BPO firm that provides Virtual Assistance and Data Entry services to Foreign Clients
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 22nd Oct 2022
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