Operational Manager

Job Description

Title: Operational Manager

Company Name: BHAIYA ROYAL FOOD AND BEVERAGE LIMITED

Vacancy: --

Age: At least 22 years

Job Location: Dhaka (Banani)

Salary: Tk. 15000 (Monthly)

Experience:

• 3 to 6 years
• The applicants should have experience in the following business area(s): Hotel, Restaurant, Coffee Shop, Catering, Fast Food Shop

• Bachelor of Business Administration (BBA) in Hospitality Management

Hotel Tourism & Management Courses

• 3 to 6 years
• The applicants should have experience in the following business area(s): Hotel, Restaurant, Coffee Shop, Catering, Fast Food Shop

• Age At least 22 years

Competencies:

1. Strategy

2. Business Performance

3. Leadership

4. Organizational Development

5. Growth

Essential Traits:

1. Accountability

2. Leadership

3. Business Mindset

4. Problem-Solving / Critical Thinking,

5. Results Oriented

Drives the business performance of stores within a geographical area by ensuring operational excellence execution and delightful customer experience are present in each store. Provides tactical direction on how strategic and corporate wide initiatives are to be implemented. Coaches and develops the management team on how to plan and achieve store targets through brand building, customer focus and restaurant systems execution.  Builds and manages relationship with Brand Principals by partnering and providing business consultations.

FINANCIAL

Business Plan Consultation

·        Preparation of the budget for the restaurant.

·        Ensure that the Restaurant’s Operational budget is in line and costs are strictly controlled maximising profitability.

• Assist each store to operate at an acceptable cost.

• Assist each storet to run the kitchen at an acceptable food cost.

·        Drives and implements area wide strategies in agreement with Restaurant Manager.

·        Creates and monitors strategies specific to store needs.

·        Helps Store Manager make the

right decisions in growing store’s revenue and achieving profitability targets.

CUSTOMER

Marketing Execution

·        Ensures successful launching and execution of new product/promo/LTO

Buildscommunityrelations.Ensuresthatallstore coordinateswellwithlocalstoremarketingonevents intheparticularstoretradeareaandthecommunity.

Restaurant Systems

·        Audits, troubleshoots, analyzes restaurant systems findings and develops plan of action to bring the store/s into alignment with standards.

·        Recommends systems and process improvements in the stores.

·        Cross checks daily revenue reports with the set targets.

Franchise Relationship

·     Internal Audits franchised store.

·     Builds good working relationship with Brand Principals and Franchisees to achieve shared goals.

·     Ensures franchisees adhere to initiatives that drive brand equity.

·     Provides business consultations to achieve sales and profitability targets.

Store Crisis Management

·        Coordinates, taps resources in order to close and resolve crisis management incidents.

·        Takes charge of identifying support and help needed in handling complex and escalated problems pertaining to customer complaints, people safety, store security and other critical store issues.

Others

May take on projects related to improving restaurant systems, customer experience, and new product development.