Manager – Operations

Job Description

Title: Manager – Operations

Company Name: TST White House Ltd.

Vacancy: 1

Age: Na

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience: --

Published: 2026-10-04

Application Deadline: 2026-10-31

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

Job Context

Estilo Limited is a premium footwear brand focused on quality craftsmanship, elegant design and a distinctive customer experience. We are looking for a highly organized, proactive and result-oriented Manager – Operations to take ownership of the company’s day-to-day operational activities.

The position will serve as the central coordination point among factory/production, procurement, inventory, warehouse, retail outlet, online order fulfillment, logistics, ERP/MIS and management, ensuring disciplined execution and smooth business operations.

Key Responsibilities

·  Plan, coordinate and supervise the overall day-to-day operations of Estilo Limited.

·  Coordinate closely with the footwear manufacturing/factory team regarding work orders, production planning, schedules, delivery timelines and product availability.

· Monitor production progress against sales requirements and ensure timely replenishment of required and fast-moving products.

· Coordinate procurement of raw materials, packaging materials, accessories and other operational requirements.

· Ensure effective inventory management of finished goods, materials, packaging and other operational items.

· Maintain appropriate stock levels across warehouse, retail outlet and online sales channels.

· Monitor stock movement, stock reconciliation, shortages, damages, returns and discrepancies.

· Ensure proper implementation and regular use of the company’s ERP system for inventory, production, sales and operational records.

· Prepare and maintain accurate MIS reports, operational dashboards, stock reports, production reports and management updates.

· Coordinate product movement from factory to warehouse/store and ensure efficient logistics and delivery management.

· Supervise operational activities of the retail outlet and ensure product availability and operational readiness.

· Coordinate with the online sales/CRM team for order processing, stock confirmation, packaging, dispatch, exchange and return management.

· Establish and maintain proper SOPs, workflows, checklists and internal controls for major operational activities.

· Monitor product quality and coordinate with the factory regarding defects, replacements and corrective actions.

· Monitor operational costs and identify opportunities to improve efficiency and reduce unnecessary expenses.

· Coordinate with Sales, Marketing, Accounts & Finance, Factory, Retail, CRM and Management to ensure smooth execution of business plans.

· Track operational KPIs including production achievement, inventory accuracy, order fulfillment, delivery lead time, stock availability, returns and operational costs.

· Identify operational bottlenecks and take timely corrective actions.

· Ensure proper documentation of work orders, purchase requirements, stock transfers, delivery records and other operational transactions.

· Provide regular operational performance reports and recommendations to management.

· Perform any other operational responsibilities assigned by management.

Educational Requirements

· Bachelor’s degree in Business Administration, Operations Management, Supply Chain Management, Industrial/Production Engineering, Textile/Leather Engineering or any relevant discipline.

· MBA or professional certification in Supply Chain/Operations will be considered an advantage.

Experience Requirements

· Minimum 3–5 years of relevant professional experience, preferably with experience in a supervisory or managerial capacity.

· Experience in footwear, fashion, leather goods, retail, lifestyle products, FMCG, manufacturing or e-commerce operations will receive preference.

· Candidates with practical experience coordinating both manufacturing and retail operations will be highly preferred.

Additional Requirements

· Strong knowledge of operations management, inventory control, production coordination, procurement, logistics and retail operations.

· Practical experience working with ERP/inventory management systems.

· Strong command of Microsoft Excel and operational reporting/MIS.

· Good analytical and problem-solving ability with strong follow-up and execution skills.

· Ability to coordinate multiple departments and external stakeholders simultaneously.

· Strong leadership, communication and negotiation skills.

· Ability to work under pressure and meet strict deadlines.

· High level of accountability, discipline, integrity and attention to detail.

· Comfortable working in a growing organization where systems and processes are continuously being developed and improved.

Key Performance Areas (KPA)

· Production and stock availability

· Inventory accuracy and control

· On-time order fulfillment

· Factory-to-retail coordination

·         ERP and MIS accuracy

·         Operational cost control

·         Quality and return management

·         Implementation of SOPs and operational discipline

·         Timely resolution of operational issues