Officer - Accountability
Job Description
Title: Officer - Accountability
Company Name: ActionAid Bangladesh
Vacancy: 04
Job Location: Cox's Bazar (Teknaf)
Employment Status: Contractual
Educational Requirements:
∎ Preferably a graduate degree in relevant subject areas social sciences, development studies or from a related discipline.
Experience Requirements:
∎ At least 3 year(s)
Job Context:
∎ Project: Camp Coordination and Camp Management (CCCM), funded by UNHCR
∎ Department: Humanitarian Response
∎ Location of posting: Teknaf, Cox`s Bazar
∎ Types of contract: Fixed term contract
∎ Duration of Contract: Up to 31 December 2020
Job Responsibilities:
∎ Support in monitoring and tracking complaints, feedback, suggestions and enquiries of refugees;
∎ Support to ensure that complaints filed in Feedback and Information Centres (FICs) are addressed in accordance with the stipulated SOPs;
∎ Support in developing appropriate responses to complaints in conjunction with the relevant units of the funding partner;
∎ Support in tracking the closing of complaints loop by ensuring every complaint is processed and appropriate response to the complainant(s) is generated;
∎ Support in reviewing and assisting the team concerned in generating reports of weekly and monthly inputs of complaints;
∎ Support to guide the staff responsible for complaint and feedback mechanism and ensure they are aware of the complaint mechanism procedures;
∎ Support to ensure the services delivered to the community are aligned with CHS and Sphere standards;
∎ Support to ensure camp actors are following humanitarian and protection principles;
∎ Support in leading and supervising sector monitoring and service monitoring;
∎ Support in ensuring camp actors are addressing the gaps identified through service monitoring and sector monitoring.
Additional Requirements:
∎ At least 3 years professional experience in humanitarian and/or development programs and in the relevant field.
∎ Experience in CCCM/Site Management is highly desired.
∎ Experience in community mobilization and DRR will be a plus.
∎ Ability to analyze information accurately and quickly.
∎ Good report writing skills.
∎ Computer literacy in Microsoft Office, Microsoft Excel.
∎ Experience in budge management, good problem-solving skill.
∎ Proficiency on local language.
∎ Experience in team management.
Salary:
∎ Competitive salary will be offered
Compensation & Other Benefits:
∎ Admissible benefits such as mobile & modem allowance, medical benefit, group life insurance etc.
Application Deadline: March 31, 2020
Company Information:
∎ ActionAid Bangladesh
∎ Business : ActionAid is an international anti-poverty agency working in over 40 countries, taking sides with poor people to end poverty and injustice together.
Category: NGO/Development
Read Before Apply: Due to emergency, recruitment will be on rolling. The interested candidates are requested to apply before deadline.
