NOC Engineer

Job Description

Title: NOC Engineer

Company Name: Mango Teleservices Ltd.

Vacancy: 02

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ BSc Engineering in CSE/ EEE/ ETE/ ECE

Job Responsibilities:
∎ Provide professional and customer-friendly support consistently via telephone, electronic help desk, and live chat with outstanding customer service skills and experience.
∎ Respond Promptly To Customer Inquiries
∎ Handle And Resolve Customer Complaints
∎ Obtain And Evaluate All Relevant Information to Handle Network Inquiries and Complaints
∎ Process support Log, Forms.
∎ Direct Requests and Unresolved Issues to the Designated Resource
∎ Record Details Of Inquiries, Comments and Complaints
∎ Record Details Of Actions Taken
∎ Communicate And Coordinate with Internal Departments

Additional Requirements:
∎ Age 23 to 28 years
∎ Interpersonal Skills
∎ Communication Skills - Verbal and Written
∎ Listening Skills
∎ Problem Analysis and ProblemSolving skill
∎ Customer Service Orientation
∎ Flexibility & Adaptability

Salary:
∎ 25k ~ 35k, Negotiable

Compensation & Other Benefits:
∎ Mobile bill, T/A, Performance bonus
∎ Lunch Facilities: Partially Subsidized
∎ Festival Bonus: 2

Application Deadline: 17 Oct 2020

Company Information:
∎ 17 Sep 2020
∎ Mango Teleservices Ltd.

Category: IT/Telecommunication