Engineer - NOC/Client Support
Job Description
Title: Engineer - NOC/Client Support
Company Name: Mango Teleservices Ltd.
Vacancy: Not specific
Job Location: Dhaka (Gulshan)
Employment Status: Full-time
Educational Requirements:
∎ B.Sc / Diploma in Computer
Experience Requirements:
∎ At least 1 year(s)
Job Responsibilities:
∎ Attending customers' complaints and queries through phone calls, emails, or others.
∎ Set up and configure Swiss, OLT, Mikrotik, Netgear, TP-Link, Belkin, Linksys etc. Router and Access point.
∎ IP subletting with basic Routing and switching (VLAN, Trunk, VTP Server and client).
∎ Various OLT configuration and troubleshooting capabilities, FTTX network establish and troubleshooting.
∎ Configure routers, switches, firewalls, and other network devices.
∎ Implement network security measures, including firewalls, VPNs, and intrusion detection systems.
∎ Design, provision, and operate an extensive MPLS IP WAN/LAN network.
∎ Implement changes both at an individual circuit level as well as overall large scale as needed.
∎ Investigate network performance issues to determine root cause, develop and implement plans to address as needed.
∎ Create documentation and network maps and assist Project Engineering with network expansion.
∎ Create weekly reports and presentations to effectively communicate current operational status with management.
∎ Providing remote and onsite technical supports to the clients inside or outside Dhaka.
∎ Monitoring the network system through network monitoring tools and taking immediate steps in case of any alert or fault
∎ Diagnosing and troubleshooting hardware, software, and network faults.
∎ Performing installations and deployments of various solutions and services at client end.
∎ Logging in, following up, and updating customer complaints, system faults, and other incidents in the trouble ticketing system.
∎ Working experience with NTTN operator is added advantages.
Additional Requirements:
∎ Both males and females are allowed to apply
∎ Skills Required: LAN/ WAN, TCPIP, VLANs
∎ The applicants should have experience in the following business area(s): ISP, Telecommunication, ISP Tech Support, ISP Technology, Network Engineering, IIG, ICX, NTTN.
∎ The applicants should have experience in the following area(s): Network Engineer/ Network Administrator, Security Management of IT System
∎ Must have practical experience in Router (MIKROTIK, CISCO & JUNIPER) & Switch (CISCO, HUAWEI & JUNIPER).
∎ Should be able to work under pressure and complete the task within a preset time-frame.
∎ Strong oral and written communication skills, action-oriented approach to work and quick decision-making ability.
∎ The candidate should be dynamic, well organized, self-driven & have good personality with leadership skill.
Salary: Negotiable
Compensation & Other Benefits:
∎ Weekly 2 holidays
∎ Festival Bonus: 2
∎ Subsidized Lunch facility
∎ Transport facility etc.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 4 Dec 2023
Company Information:
∎ 4 Nov 2023
∎ Mango Teleservices Ltd.
∎ Address : Road 144,Plot 2,Police Plaza Concord, Gulshan 1
Category: Engineer/Architect
:
Source: bdjobs.com
Deadline Expired on 4th Dec 2023
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