Manager - QMS

Job Description

Title: Manager - QMS

Company Name: A Reputed Woven Readymade Garments Company

Vacancy: --

Age: At least 30 years

Job Location: Gazipur

Salary: --

Experience:

• 8 to 12 years

• Bachelor's degree in Industrial Engineering, Textile Engineering, Quality Management, Engineering, Business Administration, or a relevant discipline.
• Professional certification/ training in ISO 9001 Lead Auditor/ Internal Auditor, Quality Management, Six Sigma, Lean, or related areas will be an advantage.

• 8 to 12 years

• Age At least 30 years

Experience

• 8–12 years of relevant experience, with at least 3–5 years in a managerial or supervisory QMS/Quality role.
• Experience in RMG/apparel/textile manufacturing will be strongly preferred.
• Candidates with experience in buyer-driven manufacturing environments and international customer requirements will be preferred.
• Experience in handling customer audits, third-party audits, internal audits, CAPA, root cause analysis, and continuous improvement projects is essential.

Required Skills & Competencies

• Strong knowledge of Quality Management Systems and ISO 9001 principles
• Excellent understanding of internal audit methodology
• Strong analytical and problem-solving skills
• Knowledge of RCA and quality improvement tools
• Strong documentation and reporting skills
• Good understanding of manufacturing and production processes
• Ability to work cross-functionally with Production, Quality, IE, HR, Compliance, Merchandising, Technical, and other departments
• Strong communication, presentation, and interpersonal skills
• Leadership and team management capability
• Ability to work under pressure and meet deadlines
• Proficiency in MS Office, particularly Excel and PowerPoint

Preferred Certifications

• ISO 9001 Lead Auditor / Internal Auditor
• Six Sigma / Lean Manufacturing
• Quality Management certification
• 8D Problem Solving
• Root Cause Analysis
• Risk Management
• Other relevant quality-related certifications

Department: Quality

Reporting To: Department Head

Location: Aptech Industrial Park, Gazipur.

Job Summary: We are looking for an experienced and result-oriented Manager – Quality Management System (QMS) to lead, maintain, and continuously improve the company`s Quality Management System across manufacturing operations. The incumbent will be responsible for ensuring compliance with established quality standards, customer requirements, internal procedures, and applicable regulatory requirements. The role will focus on QMS implementation, internal audits, root cause analysis, corrective and preventive actions (CAPA), process improvement, quality documentation, risk management, and continuous improvement across relevant functions.

Key Responsibilities

QMS Management

• Develop, implement, maintain, and continuously improve the company`s Quality Management System.

• Ensure effective implementation of QMS policies, procedures, SOPs, work instructions, and quality standards.

• Review and update QMS documentation in line with organizational requirements and applicable standards.

• Ensure effective document and record control throughout the organization.

• Monitor QMS performance through defined KPIs and management reporting.

• Strong practical experience and proficiency in handling C&A QMS requirements at factory level, including implementation, monitoring, documentation, compliance, and coordination with the relevant buyer.

Quality Standards & Compliance

• Ensure compliance with applicable quality standards, customer requirements, and organizational procedures.

• Coordinate implementation of relevant quality management standards such as ISO 9001 and other applicable customer-specific requirements.

• Prepare the organization for customer, certification, surveillance, and third-party audits.

• Monitor audit findings and ensure timely closure of corrective actions.

Internal Audit & CAPA

• Develop annual and periodic internal audit plans.

• Lead internal QMS audits across departments and factory processes.

• Identify process gaps, non-conformities, risks, and opportunities for improvement.

• Conduct root cause analysis using appropriate quality tools and methodologies.

• Ensure effective implementation and verification of Corrective and Preventive Actions (CAPA).

• Track and report the status of audit findings and corrective actions to management.

Process Improvement

• Identify opportunities for reducing defects, rework, rejection, customer complaints, and process variation.

• Drive continuous improvement initiatives across production and support functions.

• Use quality data and analytical tools to identify trends and recurring problems.

• Facilitate problem-solving activities using tools such as 5 Why, Fishbone Analysis, Pareto Analysis, PDCA, and 8D, where applicable.

Customer & Buyer Requirements

• Ensure customer/buyer quality requirements are effectively communicated and implemented within relevant departments.

• Support customer and buyer audits, assessments, and quality-related visits.

• Monitor customer complaints and coordinate with concerned departments for timely resolution.

• Analyze customer feedback and develop preventive measures to avoid recurrence.

Training & Awareness

• Develop and conduct QMS-related training programs for employees and process owners.

• Create awareness regarding quality policies, procedures, standards, and continuous improvement.

• Develop departmental quality objectives and ensure employees understand their responsibilities.

• Build a strong quality culture across the organization.

Risk Management

• Identify quality-related operational and process risks.

• Support departments in conducting risk assessments and developing mitigation plans.

• Monitor critical quality risks and ensure appropriate preventive controls are implemented.

• Maintain relevant risk registers and follow up on mitigation actions.

Management Reporting

• Prepare regular QMS performance reports for senior management.

• Monitor key quality indicators, including defects, rejection, rework, customer complaints, audit findings, CAPA closure, and process compliance.

• Present trends, key risks, and improvement recommendations to management.

• Coordinate Management Review Meetings and follow up on agreed action plans.

Key Performance Indicators (KPIs)

• QMS compliance and effectiveness

• Internal audit completion and finding closure rate

• CAPA effectiveness and timely closure

• Reduction in recurring non-conformities

• Reduction in defects, rejection, and rework

• Customer complaint reduction and resolution time

• Audit performance and certification compliance

• Process improvement achievements

• QMS documentation accuracy and compliance

• Training and QMS awareness effectiveness

Salary Range: Negotiable based on experience, qualifications, and organizational policy.

Benefits:

• Festival Bonus (2)

• EL Encashment

• Yearly Salary Review

• Lunch (subsidized)

• Tiffin

• Mobile Allowance

• Pool Transportation