Manager – Operations

Job Description

Title: Manager – Operations

Company Name: Estilo Limited

Vacancy: 1

Age: 28 to 40 years

Job Location: Anywhere in Bangladesh

Salary: Tk. 40000 - 60000 (Monthly)

Experience:

• 3 to 5 years
• The applicants should have experience in the following business area(s): Manufacturing (FMCG), Wholesale, Retail Store, Leather goods/ Footwear/ Tannery, Supply Chain

• Bachelor of Business Administration (BBA)
• Master of Business Administration (MBA)

• Professional certification in Supply Chain/Operations

• 3 to 5 years
• The applicants should have experience in the following business area(s): Manufacturing (FMCG), Wholesale, Retail Store, Leather goods/ Footwear/ Tannery, Supply Chain

• Age 28 to 40 years

• Strong knowledge of operations management, inventory control, production coordination, procurement, logistics and retail operations.      

• Practical experience working with ERP/inventory management systems.      

• Strong command of Microsoft Excel and operational reporting/MIS.      

• Good analytical and problem-solving ability with strong follow-up and execution skills.   

• Ability to coordinate multiple departments and external stakeholders simultaneously.

• Strong leadership, communication and negotiation skills.      

• Ability to work under pressure and meet strict deadlines.

• High level of accountability, discipline, integrity and attention to detail.    

• Comfortable working in a growing organization where systems and processes are continuously being developed and improved.

Job Context

Estilo Limited is a premium footwear brand focused on quality craftsmanship, elegant design and a distinctive customer experience. We are looking for a highly organized, proactive and result-oriented Manager – Operations to take ownership of the company’s day-to-day operational activities.

The position will serve as the central coordination point among factory/production, procurement, inventory, warehouse, retail outlet, online order fulfillment, logistics, ERP/MIS and management, ensuring disciplined execution and smooth business operations.

Key Responsibilities

• Plan, coordinate and supervise the overall day-to-day operations of Estilo Limited.

• Coordinate closely with the footwear manufacturing/factory team regarding work orders, production planning, schedules, delivery timelines and product availability.

• Monitor production progress against sales requirements and ensure timely replenishment of required and fast-moving products.

• Coordinate procurement of raw materials, packaging materials, accessories and other operational requirements.

• Ensure effective inventory management of finished goods, materials, packaging and other operational items.

• Maintain appropriate stock levels across warehouse, retail outlet and online sales channels.

• Monitor stock movement, stock reconciliation, shortages, damages, returns and discrepancies.

• Ensure proper implementation and regular use of the company’s ERP system for inventory, production, sales and operational records.

• Prepare and maintain accurate MIS reports, operational dashboards, stock reports, production reports and management updates.

• Coordinate product movement from factory to warehouse/store and ensure efficient logistics and delivery management.

• Supervise operational activities of the retail outlet and ensure product availability and operational readiness.

• Coordinate with the online sales/CRM team for order processing, stock confirmation, packaging, dispatch, exchange and return management.

• Establish and maintain proper SOPs, workflows, checklists and internal controls for major operational activities.

• Monitor product quality and coordinate with the factory regarding defects, replacements and corrective actions.

• Monitor operational costs and identify opportunities to improve efficiency and reduce unnecessary expenses.

• Coordinate with Sales, Marketing, Accounts & Finance, Factory, Retail, CRM and Management to ensure smooth execution of business plans.

• Track operational KPIs including production achievement, inventory accuracy, order fulfillment, delivery lead time, stock availability, returns and operational costs.

• Identify operational bottlenecks and take timely corrective actions.

• Ensure proper documentation of work orders, purchase requirements, stock transfers, delivery records and other operational transactions.

• Provide regular operational performance reports and recommendations to management.

• Perform any other operational responsibilities assigned by management.

Educational Requirements

• Bachelor’s degree in Business Administration, Operations Management, Supply Chain Management, Industrial/Production Engineering, Textile/Leather Engineering or any relevant discipline.

• MBA or professional certification in Supply Chain/Operations will be considered an advantage.

Experience Requirements

• Minimum 3–5 years of relevant professional experience, preferably with experience in a supervisory or managerial capacity.

• Experience in footwear, fashion, leather goods, retail, lifestyle products, FMCG, manufacturing or e-commerce operations will receive preference.

• Candidates with practical experience coordinating both manufacturing and retail operations will be highly preferred.

Additional Requirements

• Strong knowledge of operations management, inventory control, production coordination, procurement, logistics and retail operations.

• Practical experience working with ERP/inventory management systems.

• Strong command of Microsoft Excel and operational reporting/MIS.

• Good analytical and problem-solving ability with strong follow-up and execution skills.

• Ability to coordinate multiple departments and external stakeholders simultaneously.

• Strong leadership, communication and negotiation skills.

• Ability to work under pressure and meet strict deadlines.

• High level of accountability, discipline, integrity and attention to detail.

• Comfortable working in a growing organization where systems and processes are continuously being developed and improved.

Key Performance Areas (KPA)

• Production and stock availability

• Inventory accuracy and control

• On-time order fulfillment

• Factory-to-retail coordination

• ERP and MIS accuracy

• Operational cost control

• Quality and return management

• Implementation of SOPs and operational discipline

• Timely resolution of operational issues