Officer – Operations

Job Description

Title: Officer – Operations

Company Name: Epic Health Care PLC (Diagnostic Center & Specialized Doctor's Chamber)

Vacancy: 5

Age: At least 22 years

Job Location: Chattogram (Chattogram Sadar)

Salary: Negotiable

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Diagnostic Centre

• Minimum Graduation in any discipline from a recognized university.

• At least 2 years
• The applicants should have experience in the following business area(s): Diagnostic Centre

• Age At least 22 years

• Minimum 2 years of relevant professional experience in Operations department, preferably in a hospital, diagnostic center, healthcare organization, or service-oriented organization.

• Experience in healthcare or customer service operations will be an added advantage.

• Good understanding of day-to-day operational activities and service processes.

• Strong communication and interpersonal skills.

• Good organizational, coordination, and problem-solving abilities.

• Ability to work under pressure and manage multiple tasks efficiently.

• Strong sense of responsibility, discipline, punctuality, and professionalism.

• Good command of MS Office applications, particularly MS Word and Excel.

• Willingness to work in shifts, weekends, or holidays when required by operational needs

Skills & Expertise

• Operations Management

• Patient/Customer Service

• Team Coordination

• Communication & Interpersonal Skills

• Problem Solving

• Complaint Handling

• Monitoring & Reporting

• Time Management

• MS Word & MS Excel

• Documentation & Record Keeping

• Teamwork

• Critical Situation Handling

• Strong observation and follow-up skills

• Ability to work under pressure

• Professional attitude and service-oriented mindset

• Assist in managing and monitoring day-to-day operational activities to ensure smooth service delivery.

• Coordinate with different departments to ensure efficient and uninterrupted operations.

• Monitor patient/customer service activities and ensure organizational service standards are maintained.

• Support the Operations team in managing patient flow and resolving routine operational issues.

• Monitor the performance, attendance, discipline, and deployment of operational staff as assigned.

• Identify operational problems and coordinate with the concerned departments for timely solutions.

• Receive and follow up on patient/customer complaints and ensure appropriate resolution.

• Maintain effective communication with Registration & Billing, Customer Service, Housekeeping, Security, Maintenance, Nursing, HR & Admin, and other relevant departments.

• Ensure proper implementation of organizational policies, SOPs, rules, and operational procedures.

• Conduct regular operational observations and report any irregularities or service gaps to the supervisor.

• Prepare and maintain daily, weekly, and monthly operational reports as required.

• Assist in monitoring cleanliness, facility readiness, equipment availability, and overall service environment.

• Support emergency and critical situation management as directed by the supervisor.

• Maintain proper documentation and records related to operational activities.

• Assist in implementing initiatives for improving patient satisfaction, service quality, and operational efficiency.

• Perform any other duties and responsibilities assigned by the management.

• Competitive salary based on qualifications and experience.

• Festival Bonus as per organizational policy.

• Annual leave and other leave benefits according to company policy.

• Career development and professional growth opportunities.

• Training and learning opportunities.

• Professional and supportive working environment.

• Other benefits as per organizational policy.

• Salary: Negotiable / As per organizational policy.