Manager/ Assistant Manager, Product & Solution

Job Description

Title: Manager/ Assistant Manager, Product & Solution

Company Name: EDOTCO Bangladesh Co Ltd.

Vacancy: --

Age: Na

Job Location: Anywhere in Bangladesh

Salary: --

Experience:

• At least 6 years

• A bachelor’s degree in Engineering/Business Administration or a related field from a recognized local or international university. MBA is preferred.

• At least 6 years

• At least 6 years of professional experience in a relevant field/technical experience

Knowledge and Skills:

• Proficiency in project management, negotiation, and change management is required.
• Familiarity with the key business and technology aspects of Telecommunications Operators / Communications Service Providers, including network infrastructure support requirements, is advantageous.
• Effective communication skills, both verbal and written, in English and local language(s), are necessary.
• Demonstrated ability in teamwork and collaboration is essential.

• Established in 2012, EDOTCO Group is the first regional and integrated telecommunications infrastructure services company in Asia, providing end-to-end solutions in the tower services sector from tower leasing, colocations, build-to-suit, energy, transmission and operations and maintenance (O&M).

• EDOTCO Group operates and manages a regional portfolio of over 58,000 towers across Malaysia, Indonesia, Bangladesh, Cambodia, Sri Lanka, Pakistan, Philippines, Myanmar, and Laos.

• EDOTCO strives to deliver outstanding performance in telecommunications infrastructure services and solutions. Its state-of-the-art real-time monitoring service, echo, has driven significant improvements in field operations while maximizing operational efficiencies in terms of battery, energy, and fuel consumption for telecommunications infrastructure.

• Through our operations in developing Asian economies, the Group has established a strong track record in nation building. EDOTCO has progressively invested in industry best practices, providing a broad portfolio of infrastructure solutions, and offering value-added services to enhance efficiencies and connectivity for communities.

• We are currently seeking an energetic professional, with experience in coordinating daily operations and implementing strategies to address technical issues promptly in the Telecom Sector for a position within the Sales & Marketing Division at EDOTCO Bangladesh Co Ltd.

Job Purpose:

• Ensure services meet agreed standards and targets, coordinating daily operations and implementing strategies to address technical issues promptly. Maintain records, communicate with customers, and collaborate with internal teams to resolve complaints and manage expectations effectively.

Key Accountabilities:

• Ensure that services adhere to the Service Description and Target Service Level agreements as required by MISA obligations.

• Coordinate daily operations and conduct regular reviews with delivery and operation teams to uphold the standard and quality of services.

• Implement effective policies and strategies to promptly address critical technical or procedural issues.

• Drive continuous enhancement in quality, workflow processes, and efficiencies by overseeing and managing all aspects of service delivery.

• Maintain and update records on site delivery progress and service level performance reports.

• Conduct project and operational meetings with customers.

• Stay informed about outstanding customer issues before and after service delivery and provide updates to clients as needed.

• Communicate escalated issues to customers, keeping them informed about progress, upcoming changes, agreed upon outages, etc.

• Follow up with customers to ensure final resolution and gauge satisfaction levels.

• Collaborate closely with internal stakeholders to resolve customer complaints and issues in a timely manner.

• Collaborate with the Key Account Team to prioritize and manage customer expectations.