Manager / Assistant Manager - Customer Service (Export & Import)
Job Description
Title: Manager / Assistant Manager - Customer Service (Export & Import)
Company Name: Multimodal Shipping & Logistics Ltd., Bangladesh
Vacancy: 10
Age: Na
Job Location: Dhaka (DOHS Mohakhali)
Salary: Negotiable
Experience:
- 2 to 6 years
- The applicants should have experience in the following business area(s): Shipping, Logistic/Courier/Air Express Companies, Freight forwarding
Published: 2025-12-21
Application Deadline: 2026-01-20
Education:
- Master of Business Administration (MBA) in Business Administration
- Bachelor of Business Administration (BBA) in Business Administration
Requirements:
- 2 to 6 years
- The applicants should have experience in the following business area(s): Shipping, Logistic/Courier/Air Express Companies, Freight forwarding
Skills Required: Freight Forwarding,Logistic,Shipping Industry Preferable
Additional Requirements:
- The applicants should have experience in one or more of the following business areas:
- Freight Forwarding & Logistics, Shipping Lines, Export & Import Operations, Air & Ocean Freight, Multimodal Transportation, Manufacturing Industries (Garments/Textile/FMCG), Supply Chain & Warehousing, or a Group of Companies.
- Executive/Senior Executive/ Manager – Customer Service (Import/ Export)
- Experience: Minimum 2~5 Years
Responsibilities & Context:
Overseas daily import operations and staff (Air & Sea).
Negotiate rates (Air & Sea) with overseas agents, local carriers, and vendors.
Handle client inquiries and escalated issues.
Handle customer communication and resolve shipment-related issues.
Manage documentation (AWB, B/L, Invoices), Delivery timelines, and ensure service quality.
Supervise the import Customer Service team and coordinate with C&F agents and operations.
Ensure compliance with Bangladesh import and customs regulations.
Monitor documentation, delivery timelines, and service quality.
Prepare operational reports and inform the Management.
Coordinate with overseas agents, local carriers, and C&F Agents.
Track every shipment and update the clients regularly.
Support customs clearance and delivery follow-up.
Maintain records in Cargoaim and MS Office.
Job Other Benifits:
- Mobile bill,Tour allowance,Profit share,T/A
- Salary Review: Yearly
- Lunch Facilities: Full Subsidize
Sales Incentives
Festive bonuses
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Commercial
