Jr. Support Engineer
Job Description
Title: Jr. Support Engineer
Company Name: BRAC IT Services Limited
Vacancy: 04
Job Location: Dhaka
Employment Status: Contractual
Educational Requirements:
∎ Diploma/BSC in Information Technology
Experience Requirements:
∎ 1 to 2 year(s)
∎ The applicants should have experience in the following area(s):
IOS and Android base smart device support, Windows and Linux Operating System
Job Responsibilities:
∎ Excellent technical skill to provide efficient IT Support.
∎ Monitoring queues and distribute task among team members.
∎ Ability to handle the Top Management/VIP users of the customer.
∎ Working effectively increase profitability, productivity and overall client experience.
∎ Handling escalated issues from customers.
∎ Installation and configuration of different hardware and software.
∎ Managing 1st level end user support of Computer and Network devices and SMART Phones.
∎ Setup and maintenance of wireless devices, printer, scanner, projector etc.
∎ Managing IT Hardware Lab.
∎ Providing documents, reports, feedback & maintain constant communication to the immediate line manager.
Additional Requirements:
∎ Can-Do attitude.
∎ Ready to handle critical situation.
∎ Ready to work extra hours and holidays if required.
∎ Very good Customer handling ability.
∎ Good knowledge in report generation.
∎ Honest, punctual disciplined and hard working.
∎ Must be a team player.
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Application Deadline: November 10, 2019
Company Information:
∎ BRAC IT Services Limited
∎ Address : House 115, Road 5, Block B, Niketon, Gulshan, Dhaka 1212, Bangladesh. E-mail: [email protected]
∎ Web : www.bracits.com
∎ Business : BRAC IT Services Limited, biTS in short is a proud member of the eminent BRAC family and one of the leading IT solution & service providers in Bangladesh specializing in providing wide range of software solution & managed technology services. BRAC IT Services Ltd. (biTS) is an IT Solution and Services company and jointly owned by BRAC and BRAC Bank. biTS strives to become the most trustworthy company in Bangladesh providing technology solutions and managing IT Services. biTS provides end-to-end solutions for industries like Banks, Non-Banking Financial Institutes, Educational Institutes, Micro-Finance, NGOs, FMCG etc. We are committed to serve our customers to achieve operational efficiency through transforming their existing operations using our best value technology solutions and services.
Our Vision is to make our customers perform their business more efficiently and effectively by providing innovative technology based solutions.
Our Values are Caring, Reliable, Innovative, Simple, Positive
Category: IT/Telecommunication
