Job Description
Title: Jr. IT Support Engineer
Company Name: BRAC IT Services Limited
Vacancy: 3
Location: Dhaka (Gulshan)
Salary: Negotiable
Experience:
∎ 1 to 2 years
∎ Freshers are also encouraged to apply.
Published: 28 Feb 2024
Education:
∎ Diploma
Requirements:
Responsibilities & Context:
∎ 1. Ensuring smooth, satisfactory, efficient, and effective IT support.
∎ 2. Providing instant and quality technological support to end users physically and remotely.
∎ 3. Installation, configuration and troubleshooting of computer items and accessories.
∎ 4. Installation, configuration and troubleshooting of Software and applications.
∎ 5. Installation, configuration and troubleshooting of Email client and antivirus client.
∎ 6. Installation, configuration and troubleshooting of smart phone.
∎ 7. Installation, configuration and troubleshooting of printing solution of the company.
∎ 8. Installation of OS on Windows and other environments according to IT policy by ensuring confidentiality of user’s data.
∎ 9. First level troubleshooting of LAN and Wi-Fi connectivity.
∎ 10. Provisioning, configuring, managing different services and application on cloud or own data center.
∎ 11. Managing enterprise and standalone virtualized platform from production.12. Managing backup and restore of databases.
∎ 13. Monitoring of the health and performance of hosts, networks, and applications via operations monitoring systems.
∎ 14. Managing data center operation with the collaboration of the team members.
∎ 15. Make sure all security patch and system environment updated as per standard.
∎ 16. Create and manage diffident type of user privileges and permission on production system.
∎ 17. Taking necessary initiatives from IT department during joining and separation of an employee as per official process.
∎ 18. IT asset inspection, market survey and health checkup as per requirement.
∎ 19. MRC (Mid-Range Coverage) call receive & distribution.
∎ 20. Managing and communication IT asset supplier/vendor to ensure smooth service.
∎ 21. Ensure compliance of established procedures, standards, and guidelines.
∎ 22. Home support based on user's requirements.
∎ 23. Taking ownership and decision making to manage critical situations.
∎ 24. Managing IT support of Directors, CXO and VIP users.
∎ 25. Ensure video conference meeting support on different platforms at HO & FO premises.
Skills & Expertise:
Compensation & Other Benefits:
∎ Mobile bill, Insurance, Weekly 2 holidays
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Contractual
Job Location: Dhaka (Gulshan)
Company Information:
∎ BRAC IT Services Limited
∎ House 115, Road 5, Block B, Niketon, Gulshan, Dhaka 1212, Bangladesh. E-mail: [email protected]
Address::
∎ House 115, Road 5, Block B, Niketon, Gulshan, Dhaka 1212, Bangladesh. E-mail: [email protected]
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 7 Mar 2024
Category: IT/Telecommunication
