Information Technology

Job Description

Title: Information Technology

Company Name: Paikarighor

Vacancy: 2

Age: Na

Job Location: Dhaka (Nikunja)

Salary: Negotiable

Experience: --

Published: 2026-01-15

Application Deadline: 2026-02-14

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

1. Infrastructure Management

- Setting up and maintaining servers, desktops, laptops, and networking equipment.

- Ensuring uninterrupted internet connectivity and VoIP systems for customer support.

- Managing data centers or cloud infrastructure used for client operations.

2. Data Security & Compliance

- Implementing firewalls, antivirus, and intrusion detection systems.

- Ensuring compliance with standards like ISO, GDPR, HIPAA, or PCI-DSS depending on client requirements.

- Managing access controls, encryption, and secure data transfer protocols.

3. Application & Software Support

- Installing and maintaining CRM, ERP, and ticketing systems used by agents.

- Supporting custom client applications and integrations.

- Troubleshooting software issues to minimize downtime.

4. Operational Continuity

- Setting up disaster recovery and backup systems.

- Monitoring uptime and ensuring business continuity during outages.

- Managing redundancy for critical systems like telephony and databases.

5. User Support & Helpdesk

- Providing technical support to employees (hardware/software issues).

- Managing user accounts, passwords, and permissions.

- Training staff on IT policies and tools


6. Process Automation & Optimization

- Developing scripts, bots, or RPA (Robotic Process Automation) to reduce manual work.

- Optimizing workflows with tools like Power Query, Google Sheets automation, or CRM logic.

- Supporting AI-driven customer service tools like chatbots.

7. Monitoring & Reporting

- Tracking system performance, network traffic, and security logs.

- Creating dashboards for SLA compliance and operational metrics.

- Reporting incidents and resolutions to management and clients..