Junior System Engineer – Operations

Job Description

Title: Junior System Engineer – Operations

Company Name: Sheba ICX (Concern of Sheba Group)

Vacancy: 3

Age: 21 to 36 years

Job Location: Dhaka (Mohakhali)

Salary: Tk. 15000 - 20000 (Monthly)

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Telecommunication, Software Company, IT Enabled Service, Group of Companies
• Freshers are also encouraged to apply.

• Bachelor/Honors

• 1 to 3 years
• The applicants should have experience in the following business area(s): Telecommunication, Software Company, IT Enabled Service, Group of Companies
• Freshers are also encouraged to apply.

• Age 21 to 36 years
• Only Male

Educational Requirements:

• Bachelor's degree (B.Sc.) in Electrical & Electronic Engineering (EEE), Electronics & Instrumentation Engineering (EIE), Electronics & Communication Engineering (ECE), or a relevant discipline.

• CCNA certification will be considered an added advantage.

Skills & Requirements:

• Basic understanding of SDH/PDH transmission networks.

• Knowledge of SIP protocols and error code analysis.

• Willingness to work on a 24/7 roster, including night shifts.

• Ability to work effectively under pressure and meet deadlines.

• Strong analytical and problem-solving skills.

• Good teamwork and coordination abilities.

• Effective communication skills in both Bangla and English (written and verbal).

• Strong organizational, prioritization, and multitasking skills.

Position Overview:

The Junior System Engineer – Operations is responsible for ensuring uninterrupted telecom and IT service delivery through 24/7 monitoring of network and system operations. The role involves monitoring live alarms, traffic performance, network faults, and QoS, while ensuring timely escalation of critical incidents. The incumbent will also support routing optimization, operational reporting, and provide Level-1 IT support. This position requires working on a roster basis, including night shifts.

Key Responsibilities:

• Monitor live alarms 24/7 to detect service disruptions and escalate critical issues within the defined SLA.

• Monitor Quality of Service (QoS) performance and identify service degradation.

• Generate and analyze daily traffic performance reports.

• Prepare and analyze various operational query reports.

• Modify traffic routing as per operational requirements to ensure optimal network performance.

• Analyze network faults and incidents, prepare reports, and notify management accordingly.

• Monitor and analyze SIP error codes to identify call and signaling issues.

• Detect transmission faults and ensure timely escalation to the concerned team.

• Monitor power systems to ensure uninterrupted service availability.

• Monitor concurrent traffic and network utilization to assess real-time operational status.

• Provide Level-1 IT support for internal systems and services.

• Coordinate with internal teams and external operators to resolve operational issues efficiently.

• Mobile bill
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

• Weekly Holidays: 03 Days