IT Support Executive

Job Description

Title: IT Support Executive

Company Name: SkyHub Aviation Academy

Vacancy: 2

Age: 22 to 35 years

Job Location: Dhaka

Salary: Tk. 15000 - 22000 (Monthly)

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Travel Agency
• Freshers are also encouraged to apply.

• Bachelor of Science (BSc)
• Master of Science (MSc)

• 1 to 3 years
• The applicants should have experience in the following business area(s): Travel Agency
• Freshers are also encouraged to apply.

• Age 22 to 35 years
• Only Male

·       Practical experience with LAN/WAN networking, structured cabling, and internet troubleshooting.

·       Hands-on experience configuring routers, switches, and wireless networking devices.

·       Good understanding of MikroTik router configuration and bandwidth management.

·       Experience with NVR, IP Camera, and CCTV surveillance systems.

·       Knowledge of TCP/IP, DNS, DHCP, VPN, and network security fundamentals.

·       Ability to troubleshoot hardware, software, and network issues efficiently.

·       Strong documentation, communication, and organizational skills.

·       Ability to prioritize multiple support requests and work under pressure.

·       Excellent problem-solving and analytical abilities.·       Team-oriented with a strong customer service mindset.

·       Create, manage, and maintain GDS user IDs, login credentials, and user access permissions.

·       Install, configure, and troubleshoot desktops, laptops, printers, scanners, routers, and other IT equipment.

·       Set up, maintain, and monitor office LAN, Wi-Fi, internet connectivity, and network infrastructure.

·       Diagnose and resolve hardware, software, operating system, and network-related issues.

·       Install, update, and maintain Windows operating systems, drivers, antivirus software, and business applications.

·       Configure and support Microsoft Office applications and other productivity tools.

·       Monitor internet performance and coordinate with Internet Service Providers (ISPs) when necessary.

·       Provide technical support for meeting rooms, training classrooms, projectors, and online training sessions.

·       Maintain IT asset inventory, software licenses, and equipment records.

·       Manage employee ID systems, internal databases, and user account records.

·       Perform LAN cabling, internet cable routing, network port configuration, and structured network maintenance.

·       Configure, install, and troubleshoot routers, switches, wireless access points, and other networking devices.

·       Configure and manage bandwidth allocation, firewall settings, and MikroTik routers (preferred).

·       Perform regular preventive maintenance, system backups, and routine health checks.

·       Maintain documentation of IT assets, network diagrams, configurations, and support activities.

·       Ensure data security, system availability, and compliance with company IT policies.

·       Provide timely technical assistance to employees and minimize operational downtime.

·       Support the implementation of new technologies and IT improvement initiatives.

·       Basic to intermediate knowledge of NVR (Network Video Recorder) setup and management.

·       Understanding of IP camera systems and surveillance networking.