Team Lead - Call Center

Job Description

Title: Team Lead - Call Center

Company Name: Paikarighor

Vacancy: 5

Age: 20 to 32 years

Job Location: Dhaka

Salary: Tk. 16000 - 23000 (Monthly)

Experience:

• 1 to 4 years
• The applicants should have experience in the following business area(s): E-commerce, E-commerce Startup, F-commerce

• 1 to 4 years
• The applicants should have experience in the following business area(s): E-commerce, E-commerce Startup, F-commerce

• Age 20 to 32 years

Team Lead Job Vacancy

·       Team Leadership & Supervision

·       Performance Monitoring

·       Sales Strategy Execution

·       Training & Development

·       Scheduling & Shift Management

·       Reporting & Communication

·       Process Optimization

·       Ability to monitor real-time Call, Chat Audit and Analysis etc.)

·       Good grip on reporting/analytical skill on floor incidental issues.

·       Basic English communication skill both written and verbal.

·       Need to monitor/track real-time

·       operational issues.

·       Product Briefing and Tracking Agent Quality.

·       Ensure replies align with company guidelines and SOPs.

·       Highly energetic and analytical.

Additional Job Requirements:

·       ➢   Flexible to work in any shifts.

·       ➢   Proficiency in MS Excel and good analytical abilities.