Title: Senior Executive / Assistant Manager / Deputy Manager / Manager - IP Telephony & SMS Operations
Company Name: Race Online Limited
Vacancy: --
Age: At least 24 years
Job Location: Dhaka (Tejgaon Industrial Area)
Salary: Negotiable
Experience:
Bachelor's degree in Computer Science & Engineering (CSE), Computer Engineering, Electrical & Electronic Engineering (EEE), Information Technology (IT) or a related discipline.
Experience in VoIP, IP Telephony, SMS platforms or telecom operations.
Strong knowledge of SIP, RTP, TCP/IP, Linux and IP networking.
Hands-on experience with Asterisk, FreePBX, Issabel, Grandstream UCM or similar IP-PBX platforms.
Experience with SIP Trunks, IVR, DID, Call Center solutions, FXS/FXO gateways, SMSC, SMPP and virtualization technologies will be an added advantage.
Candidates with experience in ISP, IPTSP, ICX, IGW, IIG, Data Center or Cloud environments are highly encouraged to apply.
Job Context:
Race Online Limited is looking for a dynamic, self-motivated and experienced professional to join our Technology Operations team.
Key Responsibilities:
Manage and maintain Core IP Telephony (IPTSP) platforms, including number provisioning, call routing, dial plans, tariff management, gateway configuration, MNP routing, CDR management and service activation.
Deploy, configure, and support IP-PBX, SIP Trunks, IVR, DID, Analog PABX, Call Center solutions and FXS/FXO gateways.
Operate and optimize SMS platforms, including SMS servers, SMPP connectivity, partner integrations and traffic monitoring.
Monitor VoIP infrastructure, Linux servers, network performance and system availability to ensure reliable service delivery.
Perform system administration, backup and recovery, software upgrades, security hardening, preventive maintenance and disaster recovery planning.
Provide technical support to enterprise and retail customers and coordinate with telecom operators, vendors and internal teams to ensure seamless service delivery.
Prepare operational and regulatory reports while maintaining technical documentation and SOPs.