Hostel Assistant

Job Description

Title: Hostel Assistant

Company Name: ActionAid Bangladesh

Vacancy: 1

Age: Na

Job Location: Cox`s Bazar

Salary: Tk. 41579 (Monthly)

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): NGO

Minimum B.Sc/Diploma in Nursing, or other bachelor relevant in relevant.

• 1 to 2 years
• The applicants should have experience in the following business area(s): NGO

• Only Female

• Minimum 1-2 years of working experience in the sector of providing care or service to patient/resident is appreciated. Experience in admin, management (Safe House /hotel / hospital) will be added value.
• Demonstrate warmth, kind and caring personality.
• Outstanding interpersonal communication and customer service skills.
• Demonstrate multi-skill about recreational, edutainment and health-wellness and able to transfer knowledge to other who express interest to learn.
• Cultural awareness and sensitivity.
• Strong background and skills in management and admin.
• Competency in Microsoft Office suite, including Word and Excel.
• Ability to communicate clearly and sensitively in written and spoken English.
• Enthusiasm to learn.
• Optimistic and friendly.
• Ability to communicate clearly and sensitively in written and spoken English.
• Ability to work under pressure and Multitasking.
• Pro-active and Hardworking.
• Respect to all colleagues and customers.
• Committed, patient and with positive outlook.

This position is maternity replacement. Only female is encouraged to apply

Project : Gender-Based Violence (GBV) Project, Funded by UNHCR

Type of contract : Fixed term contract

Duration of Contract : Up to 31 December 2025 (if not extended)

Job Context

As a House Assistant, you will be responsible for direct day-to-day operation of Safe House with professional and customer-focus manner and ensure proper standard of care to clients. Arrange appropriated service and support to customer by considering age, gender and culture sensitivity. Responsible for overall wellness of clients’/residents. Arrange and create a safe and friendly environment in all RI buildings. You will get more detail orientation from your supervisor.

Key responsibilities include (not limited to):

• Under the guidance of the Safe coordinator, the Safe House Assistant will be responsible for

• Overall responsible for direct day-to-day operation of Safe House (maintenance, supplies, logistic support, etc.) with professional and customer-focus manner.

• Ensure AAB Safe House to be safe, hygiene and friendly.

• Assist supervisor to ensure proper staff management of Safe House, includes assist in preparing monthly duty roster, monthly roster management and roster monitoring. Ensure Safe House to run 24/7 properly as per duty roster.

• Will be responsible to response, manage and support in emergency, actively and sensitively.

• Ensure to register and discharge process, maintain the case file, necessary documentation, and client feedback mechanism.

• Maintain case files and all other official files and records in appropriate manner.

• Support 24/7 care for residents by following shifting management.

• Arrange & facilitate daily appropriate activities to customer considering their age, gender and Cultural Sensitivity. Responsible for all client’s overall wellness and ensure standard of care to the clients.

• Ensure food supply in Safe House, timely and appropriately, food stock management and maintain consumption record.

• Ensure other relevant supplies and stocks timely, need based distribution and up-to date record of Safe House inventory.

• Assist supervisees in overall Kitchen management.

• Assist supervisor to ensure all Procurement related processes for Safe House.

• Relevant Financial procedures for Safe House.

• Update inventory and asset tracker monthly coordinating with SCO.

• Maintain necessary and good communication with other AAB departments, Partner organizations, clients and co-worker.

• Direct and close supervise to Safe House Cooks, Cleaners, Drivers and Security guards. Assign staffs’ responsibility and monitoring and follow up the regular activities.

• Arrange monthly meetings with the supervisees.

• Work on Performance appraisal for direct supervisees.

• Work on capacity building plan/s for supervisees (Cooks & Cleaners).

• Develop monthly work plan, assist supervisor to work on Monthly Report.

• Ensure recognized international best practices & AAB key policies, Code of Conduct and the rules and regulations of Safe House Management.

• Any other responsibilities as requested by Supervisor.

Programme Related

• Actively and appropriately response to different referral requests over Safe House Hotline.

• Ensure Safe House referral process: Admission, registration, and discharge process as per guideline.

• Assist Safe House Assistants in Preparing and maintaining individual client’s care plan. Held client meeting on regular basis and keep team updated.

• Arrange daily appropriate activities to customer considering their age, gender, and culture sensitivity. Prepare session-activity plan for Safe House assistants with residents.

• Facilitate communication and transportation to customer to access to other services providers (includes referring agency, health facility, doctor, psychologist, etc.) when required.

• Ensure every resident in Safe House has met their needs and in healthy both physically and mentally.

• Ensure RI building to be safe, hygienic, and friendly.

• Responsible for all residents’ overall wellness and ensure standard of care to residents.

• Ensure mutual communication and understanding on RI building procedure and policies are respected by everyone.

• Close collaboration and support to other colleagues.

• Ensure recognized international best practices and Relief International key policies and Code of Conduct.

• Any other responsibilities as requested by direct supervisor.

Salary and Benefits : Monthly Gross Salary BDT. 41,579 with other admissible benefits such as medical benefit, mobile & internet allowance and group life insurance etc