Help Desk Officer (Project Staff), Urban Development Programme

Job Description

Title: Help Desk Officer (Project Staff), Urban Development Programme

Company Name: BRAC

Vacancy: Not specific

Job Location: Anywhere in Bangladesh

Employment Status: Contractual

Educational Requirements:
∎ Bachelor/ Masters in any discipline from any recognized university/ institution

Experience Requirements:
∎ At least 1 year(s)

Job Responsibilities:
∎ Establish functional helpdesk system for supporting beneficiaries through receiving feedback regarding project assistance
∎ Maintain Communication with project participant remotely regular basis through mobile phone and receive feedback regarding project assistance.
∎ Receive phone call of project participants and enlist any grievance, feedback, questions and any other issue maintaining confidentiality and privacy of participant. Maintain CRM register and prescribed format for database.
∎ Ensure beneficiaries understand their privacy is well reserved and BRAC will not reveal their identity to anyone
∎ Assist beneficiaries to form complain who cannot submit in written or hotline number.
∎ Disseminate SBCC messages on dietary food diversity and cash back criteria to project participants through building block systems and mobile phone in regular interval and receive the feedback of behavioral change of awareness, nutritious food intake and cash back incentive status.
∎ Provide the updated status of project participants in every month about participants’ absent in slum from the date, returned back in slum, bkash status, deceased case and any other critical issues etc.
∎ Participate in project orientation, meeting and workshop for capacity development.
∎ Assist community organizer to communicate with shopkeepers, collect the status of food availability, food prices and mobile base transaction with providing the update messages from project ends.
∎ Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programme’s goals on safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
∎ Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
∎ Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.

Additional Requirements:
∎ Minimum 01 year of experience in the relevant field

Salary: Negotiable

Compensation & Other Benefits:
∎ Festival Bonus, Health & Life Insurance and others

Job Source: Online Job Posting.

Application Deadline: 29 Apr 2021

Company Information:
∎ 22 Apr 2021
∎ Address : BRAC Centre, 75 Mohakhali, Dhaka:1212
∎ Web :
∎ Business : BRAC’s vision is a world free from all forms of exploitation and discrimination where everyone has the opportunity to realise their potential. The organisation was founded in Bangladesh in 1972 and acts as a catalyst, creating opportunities for people to transform their lives. BRAC believes in integrity, inclusiveness, effectiveness, and innovation in all areas of work. BRAC uses an integrated model to change systems of inequity, through social development programmes, humanitarian response, social enterprises, socially responsible investments and a university. It operates in conflict-prone and post-disaster settings in 12 countries across Asia and Africa.

BRAC is a global leader in developing cost-effective, evidence-based programmes, and has been ranked the #1 NGO in the world for the last five years consecutively by NGO Advisor.

Category: NGO/Development