Head of Operations

Job Description

Title: Head of Operations

Company Name: Minerva Hospital Ltd

Vacancy: --

Age: At least 40 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 5 years
• The applicants should have experience in the following business area(s): Diagnostic Centre, Clinic, Chamber

• Bachelor of Business Administration (BBA)

• Bachelor`s degree in Hospital Management, Healthcare Management, Business Administration, Pharmacy, Nursing, Medical Science or a relevant discipline.

• At least 5 years
• The applicants should have experience in the following business area(s): Diagnostic Centre, Clinic, Chamber

• Age At least 40 years

• Minimum 5 years of experience in hospital/healthcare operations.
• Experience in managing multiple hospital departments will be strongly preferred.
• Strong leadership, communication and problem-solving skills.
• Good knowledge of hospital workflow, patient service and departmental coordination.
• Ability to manage staff, resolve conflicts and maintain discipline.
• Computer literacy and good reporting skills are essential.

What We Expect:

• We are looking for someone who can take ownership of hospital operations, lead the team effectively, identify problems before they become serious, and continuously improve the quality of patient care and service.

Minerva Hospital is looking for a highly responsible, experienced and dynamic professional to join our team as Head of Operations. The successful candidate will be responsible for overseeing and coordinating the hospital's day-to-day operational activities and ensuring smooth, efficient and patient-centered service delivery across all departments.

Key Responsibilities

• Oversee the overall day-to-day operations of the hospital.
• Supervise and coordinate Reception, Nursing, Pharmacy, Laboratory and other patient-service departments.
• Ensure smooth coordination among all operational departments.
• Develop and implement operational SOPs, policies and service standards.
• Monitor staff attendance, discipline, performance and duty rosters.
• Ensure proper patient flow from Reception → Consultation → Investigation → Pharmacy → Follow-up.
• Monitor patient waiting time, service quality and patient satisfaction.
• Identify operational problems and take timely corrective action.
• Coordinate with doctors, consultants and departmental heads to ensure uninterrupted patient services.
• Monitor inventory, consumables and operational requirements in coordination with concerned departments.
• Ensure proper documentation, reporting and compliance with hospital policies.
• Handle patient complaints and service-related issues professionally.
• Conduct regular departmental meetings and performance reviews.
• Prepare regular operational reports for the Management/CEO.
• Ensure cleanliness, safety, discipline and professional behavior throughout the hospital.
• Support management in developing new services, improving revenue and enhancing the overall patient experience.

• Salary: Negotiable - Based on qualification, experience and capability.