Front Office Manager

Job Description

Title: Front Office Manager

Company Name: FARS Hotel & Resorts

Vacancy: 1

Job Location: Dhaka, Dhaka (Purana Paltan)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Business Administration (BBA)
∎ Skills Required: Administrative duties, Communication, Front Office Operations, Guest Relations Services, Team Leadership

Experience Requirements:
∎ 4 to 5 year(s)

Job Responsibilities:
∎ Guest Relations:
∎ Welcome and greet guests in a friendly and professional manner, ensuring a positive first impression.
∎ Handle guest inquiries, complaints, and requests promptly and professionally to exceed guest expectations.
∎ Assist in resolving any issues or problems to ensure guest satisfaction.
∎ Front Office Operations:
∎ Manage the day-to-day front office operations, including check-in, check-out, reservations, and room assignments.
∎ Ensure the front desk is well-maintained, organized, and equipped to handle guest inquiries efficiently.
∎ Oversee the coordination of guest services, such as luggage handling, concierge assistance, and transportation arrangements.
∎ Team Leadership:
∎ Recruit, train, and supervise front desk staff, ensuring they are knowledgeable, motivated, and provide excellent service.
∎ Conduct regular performance evaluations and provide feedback to enhance staff performance.
∎ Create and maintain a positive work environment that encourages teamwork and fosters a strong work ethic.
∎ Administrative Duties:
∎ Maintain accurate guest records and ensure proper billing procedures are followed.
∎ Prepare and analyze reports related to front office operations, occupancy rates, and guest feedback.
∎ Assist in the development and implementation of front office policies and procedures.
∎ Communication:
∎ Collaborate with other departments, such as housekeeping, maintenance, and sales, to ensure smooth communication and operations.
∎ Handle internal and external communication in a professional manner.
∎ Effectively communicate with guests to address their needs and provide necessary information.

Additional Requirements:
∎ Age 28 to 45 years
∎ Both males and females are allowed to apply

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 20 Aug 2023

Company Information:
∎ 8 Aug 2023
∎ FARS Hotel & Resorts
∎ Address : 212, Shahid Syed Nazrul Islam Sarani, Purana Paltan (Bijoy Nagar), Dhaka-1000.
∎ Business : 4 Star Hotel having 114 Rooms situated at Purana Paltan.

Category: Hospitality/ Travel/ Tourism

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