Executive/ Senior Executive, Customer Care & Billing
Job Description
Title: Executive/ Senior Executive, Customer Care & Billing
Company Name: JMI Specialized Hospital Ltd. (a sister concern of JMI Group)
Vacancy: --
Age: 23 to 32 years
Job Location: Anywhere in Bangladesh
Salary: Negotiable
Experience:
- 2 to 5 years
- The applicants should have experience in the following business area(s): Hospital,Diagnostic Centre,Clinic
Published: 2025-07-24
Application Deadline: 2025-08-02
Education:
- Bachelor degree in any discipline
- Masters degree in any discipline
- Bachelor/ Master’s in any discipline
Requirements:
- 2 to 5 years
- The applicants should have experience in the following business area(s): Hospital,Diagnostic Centre,Clinic
Skills Required:
Additional Requirements:
- Age 23 to 32 years
Responsibilities & Context:
- Resolve customer complaints and provide accurate information related to products, services, and policies
- Maintain a thorough knowledge of company offerings and be able to explain them clearly to customers
- Log customer interactions, feedback, and transactions in CRM systems
- Escalate unresolved issues to the appropriate departments and follow up on solutions
- Assist with order placement, refunds, exchanges, and service requests
- Provide after-sales support to ensure customer satisfaction
- Monitor customer satisfaction and suggest improvements to processes
- Maintain a positive, empathetic, and professional attitude toward customers at all times
- Generate and issue invoices to customers accurately and on time
- Review billing data for accuracy and resolve discrepancies
- Process payments, refunds, and maintain up-to-date payment records
- Reconcile customer accounts and follow up on outstanding payments
- Coordinate with the finance department on billing adjustments or escalations
- Ensure compliance with company billing policies and procedures
- Prepare daily, weekly, and monthly billing reports
Job Other Benifits:
- Mobile bill
- Salary Review: Yearly
- Festival Bonus: 2
Annual leave encashment.
JMI Specialized Hospital Ltd. offers excellent working environment and performance-based career progression to the deserving candidates.
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 15.50% |
| University of Dhaka | 3.29% |
| Jagannath University | 1.85% |
| Govt. Titumir College | 1.54% |
| Govt. Bangla College | 1.44% |
| Daffodil International University (DIU) | 1.23% |
| Dhaka College | 1.23% |
| Dhaka International University | 1.23% |
| Tejgaon college | 1.23% |
| Jahangirnagar University | 1.03% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 53.49% |
| 31-35 | 30.60% |
| 36-40 | 11.29% |
| 40+ | 4.41% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 14.27% |
| 20K-30K | 51.75% |
| 30K-40K | 24.85% |
| 40K-50K | 6.57% |
| 50K+ | 2.57% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 7.80% |
| 0.1 - 1 years | 5.95% |
| 1.1 - 3 years | 21.05% |
| 3.1 - 5 years | 22.69% |
| 5+ years | 42.51% |
