Executive/ Senior Executive, Customer Care & Billing

Job Description

Title: Executive/ Senior Executive, Customer Care & Billing

Company Name: JMI Specialized Hospital Ltd. (a sister concern of JMI Group)

Vacancy: --

Age: 23 to 32 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• 2 to 5 years
• The applicants should have experience in the following business area(s): Hospital,Diagnostic Centre,Clinic

• Bachelor degree in any discipline
• Masters degree in any discipline

• Bachelor/ Master’s in any discipline

• 2 to 5 years
• The applicants should have experience in the following business area(s): Hospital,Diagnostic Centre,Clinic

• Age 23 to 32 years

• Resolve customer complaints and provide accurate information related to products, services, and policies
• Maintain a thorough knowledge of company offerings and be able to explain them clearly to customers
• Log customer interactions, feedback, and transactions in CRM systems
• Escalate unresolved issues to the appropriate departments and follow up on solutions
• Assist with order placement, refunds, exchanges, and service requests
• Provide after-sales support to ensure customer satisfaction
• Monitor customer satisfaction and suggest improvements to processes
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Generate and issue invoices to customers accurately and on time
• Review billing data for accuracy and resolve discrepancies
• Process payments, refunds, and maintain up-to-date payment records
• Reconcile customer accounts and follow up on outstanding payments
• Coordinate with the finance department on billing adjustments or escalations
• Ensure compliance with company billing policies and procedures
• Prepare daily, weekly, and monthly billing reports

• Mobile bill
• Salary Review: Yearly
• Festival Bonus: 2

Annual leave encashment.

JMI Specialized Hospital Ltd. offers excellent working environment and performance-based career progression to the deserving candidates.