Executive- Customer Service/Relationship

Job Description

Title: Executive- Customer Service/Relationship

Company Name: Beshati

Vacancy: 4

Age: 22 to 28 years

Job Location: Dhaka (Uttara)

Salary: Negotiable

Experience:

• 2 to 5 years
• The applicants should have experience in the following business area(s): E-commerce, F-commerce

• Bachelor/Honors

• 2 to 5 years
• The applicants should have experience in the following business area(s): E-commerce, F-commerce

• Age 22 to 28 years

• Minimum typing speed of 35 words per minute in English.

• Strong Knowledge About idesk360 & Bizmation Software.

• Types of work: Sell Products using online platforms, by talking with customers & making deals through Phone calls, Facebook, Messenger, WhatsApp, Website & TikTok. 

• Respond promptly to customer inquiries via phone, Email, Facebook, Messenger, TikTok, WhatsApp, or chat.
• Address customer concerns and complaints effectively, aiming for timely resolution and satisfaction.
• Answer all inquiries, provide authentic information about products, company policies, Orders, delivery-related update information & others offer details when needed.
• Report back data of the whole day's work to Management/authority on different platforms (Microsoft Word, Excel, Google Sheet, Doc, etc.)
• Proactively engage with customers to understand their needs and expectations.
• Develop personalized customer interactions to foster loyalty and retention.
• Monitor customer data, follow all updated systems to analyze trends, and identify areas for improvement.
• Collect customer feedback through surveys, reviews, and interactions.
• Understand all the situations and take responsibility, stress tolerance, discipline, desire to work and gain new knowledge, politeness, ability to work with large volumes of information, and multitasking.

• T/A,Tour allowance,Performance bonus,Over time allowance
• Salary Review: Yearly
• Festival Bonus: 2