Executive- Customer Service/Relationship
Job Description
Title: Executive- Customer Service/Relationship
Company Name: Beshati
Vacancy: 4
Age: 22 to 28 years
Job Location: Dhaka (Uttara)
Salary: Negotiable
Experience:
- 2 to 5 years
- The applicants should have experience in the following business area(s): E-commerce, F-commerce
Published: 2025-08-18
Application Deadline: 2025-09-17
Education:
- Bachelor/Honors
Requirements:
- 2 to 5 years
- The applicants should have experience in the following business area(s): E-commerce, F-commerce
Skills Required:
Additional Requirements:
- Age 22 to 28 years
Minimum typing speed of 35 words per minute in English.
Strong Knowledge About idesk360 & Bizmation Software.
Types of work: Sell Products using online platforms, by talking with customers & making deals through Phone calls, Facebook, Messenger, WhatsApp, Website & TikTok.
Responsibilities & Context:
- Respond promptly to customer inquiries via phone, Email, Facebook, Messenger, TikTok, WhatsApp, or chat.
- Address customer concerns and complaints effectively, aiming for timely resolution and satisfaction.
- Answer all inquiries, provide authentic information about products, company policies, Orders, delivery-related update information & others offer details when needed.
- Report back data of the whole day's work to Management/authority on different platforms (Microsoft Word, Excel, Google Sheet, Doc, etc.)
- Proactively engage with customers to understand their needs and expectations.
- Develop personalized customer interactions to foster loyalty and retention.
- Monitor customer data, follow all updated systems to analyze trends, and identify areas for improvement.
- Collect customer feedback through surveys, reviews, and interactions.
- Understand all the situations and take responsibility, stress tolerance, discipline, desire to work and gain new knowledge, politeness, ability to work with large volumes of information, and multitasking.
Job Other Benifits:
- T/A,Tour allowance,Performance bonus,Over time allowance
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 6.58% |
| Uttara University | 3.51% |
| North South University | 3.07% |
| Northern University Bangladesh | 3.07% |
| 2.19% | |
| Daffodil International University (DIU) | 2.19% |
| Uttara Town College | 1.75% |
| Independent University, Bangladesh | 1.75% |
| University of Dhaka | 1.75% |
| Jahangirnagar University | 1.75% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 92.98% |
| 31-35 | 3.07% |
| 36-40 | 2.19% |
| 40+ | 0.88% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 52.42% |
| 20K-30K | 38.77% |
| 30K-40K | 7.49% |
| 40K-50K | 0.88% |
| 50K+ | 0.44% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 21.93% |
| 0.1 - 1 years | 13.60% |
| 1.1 - 3 years | 34.65% |
| 3.1 - 5 years | 16.67% |
| 5+ years | 13.16% |
